Employment Insurance (EI) on-line services
Do you have a question about the EI program? The frequently asked questions might help!
Dial the toll-free number: 1 800 531-7555, to access the telephone reporting service.
The telephone reporting service and Direct Deposit are our standard ways of processing and paying your EI benefits. In exceptional cases, such as, if you are receiving and/or participating in Employment benefits and support measures, if you are hearing impaired, or if you don't have access to a phone with Touch-ToneTM service, you may not be able to use the telephone reporting service. You would then need to complete and mail in reports.
topThe telephone reporting service is an electronic service that allows you to submit your reports using a phone with Touch-toneTM service, instead of mailing them. When you use the telephone reporting service with Direct Deposit your payment is deposited directly to your bank account.
The telephone reporting service is available throughout Canada and can be accessed 24 hours a day, 7 days a week. Although the telephone reporting service is available to accept your call on Friday morning for weekend reporting, reports called in Friday are not processed until Sunday afternoon. Friday is always the busiest time for trying to file your EI report using the telephone reporting service and a busy signal may occur. Whether you place your call on Friday, Saturday or on Sunday before 3:00 PM, your report will be processed Sunday afternoon.
topUsing the telephone reporting service and Direct Deposit provides you with faster and more efficient service.
The advantages are :
Follow these steps to complete your report by telephone:
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It is important to call in your reports as soon as they are due to ensure prompt payment of benefits. If you do not complete your reports within 3 weeks of the date you are told to call in the next report, you risk losing benefits.
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1. Hours worked each calendar week of the report. Do not enter partial hours. Example:
2. Your pay before deductions for each calendar week, rounded to the nearest dollar. Example:
3. The ten digit phone number of each employer for whom you worked during the reporting period. This is the area code and phone number. Do not enter "1" before the area code. |
Tip: Use the reporting calendar to keep track of your earnings and hours worked.
If more information is needed regarding your report by phone you will either be transferred to a reprensentative to finalize your report or asked to call back during business hours.
Remember, to avoid repayment situations be sure to report all your earnings in the weeks they are earned. If you find that you made a mistake after you have completed your report, call our telephone information service at 1 800 206-7218, from 8:30 am to 4:30 pm, and press "0" to speak to a representative.
topTo apply for Direct Deposit, you need your complete bank account information, as shown on your cheque or bank statement. Once you have this information:
Don't forget, if your bank account information changes or if you move, it is important that you let us know as soon as possible.