• As a result of the Government of Canada Policy on Service Standards for External Fees and the User Fee Act (UFA), Transport Canada Civil Aviation (TCCA) developed service standards in relation to the fees charged .

• The services requiring a cost recovery fee are documented in Subpart 4(schedules I to VII) of the Canadian Aviation Regulations (CAR 104).

Civil Aviation Commitment

Civil Aviation is committed to continuous improvement in the area of quality and responsive services to our stakeholders. To meet this commitment, TCCA implemented an Integrated Management System (IMS) to promote a well-performing public sector to serve Canadians.

We recognize the importance of service quality and consultation is critical in the development of our Service Standards.

Please peruse these standards and submit any compliments, concerns or comments you may have through the Civil Aviation Issues Reporting System (CAIRS) by clicking on the link below:

You may obtain further information by contacting Transport Canada Civil Aviation (TCCA) at 1 800 305-2059 or by emailing services@tc.gc.ca