Directory of Organizations - Consumer Groups
These organizations define their missions as consumer assistance, protection and/or advocacy, and the services they provide vary. Some groups are large with general mandates. Others are small and focus on narrow issues. All are interested in hearing from consumers about problems, issues and trends in connection with their advocacy and consumer education activities.
Alberta Consumers' Association (CAC Alberta)
P.O. Box 11171
Edmonton AB T5J 3K4
Tel.: (780) 426-3270
Fax: (780) 425-9578
Email: contact@albertaconsumers.org
Website: www.albertaconsumers.org
Automobile Protection Association (APA)
The Automobile Protection Association is a non-profit auto industry watchdog. It works for improved legislation, industry sales practices and automobile safety.
Suite 1319, 2 Carlton Street Toronto ON M5B 1J3 Tel.: (416) 204-1444 Fax: (416) 204-1985 Email: apatoronto@apa.ca Website: www.apa.ca |
292 St. Joseph Boulevard West |
Business Practices and Consumer Protection Authority of British Columbia (BPCPA)
The Business Practices and Consumer Protection Authority is a not-for-profit organization which operates at arm's length from government. On July 4, 2004, the Authority assumed responsibility for the oversight of business practices and consumer protection in British Columbia, functions previously performed by the Consumer Services Division of the Ministry of Public Safety and Solicitor General of British Columbia.
5th Floor, 1019 Wharf Street
P.O. Box 9244
Victoria BC V8W 9J2
Tel.: (604) 320-1667
Toll free: 1-888-564-9963
Fax: (250) 920-7181
Email: info@bpcpa.ca
Website: www.bpcpa.ca
Canadian Toy Testing Council
The Canadian Toy Testing Council (CTTC) is a non-profit, voluntary, registered charitable organization. The CTTC tests toys and helps parents make good toy purchases. The Council annually publishes the Toy Report, which contains testing results for more than 1600 toys.
1973 Baseline Road
Ottawa ON K2C 0C7
Tel.: (613) 228-3155
Fax: (613) 228-3242
Email: cttc@cyberus.ca
Website: www.toy-testing.org
Consumers' Association of Canada (CAC)
The Consumers' Association of Canada (CAC), founded in 1947, is an independent, not-for-profit, volunteer-based, charitable organization. The CAC mandate is to inform and educate consumers on marketplace issues, to advocate for consumers with government and industry, and work with government and industry to solve marketplace problems. CAC focuses its work in the areas of food, health, trade, standards, financial services, communications industries and other marketplace issues as they emerge. CAC maintains a national secretariat in Ottawa and some regional offices.
3rd Floor, 436 Gilmour Street
Ottawa ON K2P 0R8
Tel.: (613) 238-2533
Fax: (613) 238-2538
Email: info@consumer.ca
Website: www.consumer.ca
CAC - Manitoba Suite 21, 222 Osborne Street South Winnipeg MB R3L 1Z3 Toll free: 1-888-596-0900 (Manitoba only) Email: info@consumermanitoba.ca Website: www.consumermanitoba.ca |
CAC - Saskatchewan |
Consumers Council of Canada
The Consumers Council of Canada is an independent, non-profit organization, working with consumers, corporations and governments to promote consumers' rights and responsibilities for a more effective marketplace.
Suite 100, 35 Madison Avenue
Toronto ON M5R 2S2
Tel.: (416) 961-3487
Fax: (416) 975-8819
Website: www.consumerscouncil.com
Public Interest Advocacy Centre (PIAC)
PIAC is a non-profit organization, founded in 1976, that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services. The Centre focuses primarily on consumer issues concerning telecommunications, energy, privacy, the information highway, electronic commerce, financial services, broadcasting, and competition law.
Suite 1204, 1 Nicholas Street Ottawa ON K1N 7B7 Tel.: (613) 562-4002 Fax: (613) 562-0007 Email: piac@piac.ca Website: www.piac.ca |
Suite 1102, 34 King Street East |
Quebec Consumer Protection Organizations
Association coopérative d'économie familiale (ACEF)
ACEFs (home economic cooperative associations) are non-profit organizations catering more specifically to low and modest income consumers. Besides providing consumer assistance, information and education, and credit counselling services, the ACEFs work to promote and advocate the rights and interests of consumers.
ACEF Amiante-Beauce-Etchemins Suite 202, 37 Notre-Dame Street Ouest Thetford-Mines QC G6G 1J1 Tel.: (418) 338-4755 Toll free: 1-888-338-4755 Fax: (418) 338-6234 Email: acefabe@consommateur.qc.ca Website: www.consommateur.qc.ca/acef-be/index.htm |
ACEF de la Péninsule |
ACEF Abitibi-Témiscamingue |
ACEF de l'Est de Montréal |
ACEF de l'Estrie |
ACEF de l'Île-Jésus |
ACEF de l'Outaouais |
ACEF de Québec |
ACEF des Basses-Laurentides |
ACEF des Bois-Francs |
ACEF du Grand-Portage |
ACEF du Haut-Saint-Laurent |
ACEF du Nord de Montréal |
ACEF du Sud-Ouest de Montréal |
ACEF de Rimouski-Neigette et Mitis |
ACEF Rive-Sud de Montréal |
ACEF Rive-Sud de Québec |
Association pour la protection des intérêts des consommateurs (APIC) Côte-Nord |
Carrefour d'entraide Drummond Inc. |
Centre d'intervention budgétaire et sociale (CIBES) de la Mauricie |
Centre d'information et de recherche en consommation de Charlevoix Ouest (CIRCCO) |
Centre de recherche et d'information en consommation (C.R.I.C) de Port-Cartier |
Le Centre populaire de Roberval |
Groupe de recherche en animation et planification économique (GRAPE) de Québec |
PAC MRC d'Acton et les Maskoutais |
Service budgétaire et communautaire de Chicoutimi |
Service budgétaire et communautaire de Jonquière |
Service budgétaire et communautaire de la MRC Maria-Chapdelaine |
Service budgétaire et communautaire d'Alma |
Service budgétaire populaire de la MRC d'Asbestos |
Service budgétaire populaire de St-Félicien Inc. |
Service budgétaire populaire de La Baie et Bas-Saguenay |
Solutions budget plus |
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Association des consommateurs pour la qualité dans la construction (ACQC)
The ACQC is entirely dedicated to the construction marketplace and the residential renovation sector in Quebec.
6226 rue Saint-Hubert
Montréal QC H2S 2M2
Tel.: (514) 384-2013
1-877-MAISONS (oustside Montréal)
Fax: (514) 521-0736
Email: acqc@consommateur.qc.ca
Website: www.consommateur.qc.ca/acqc/2.htm
Bureau d'information en consommation (BIC)
The BIC is run by students in the consumer sciences Bachelor degree program. The goal of the organization is to help students find consumer information or solve consumer-related problems.
Université Laval
Suite 2208, Pavillon Maurice-Pollack
Sainte-Foy QC G1K 7P4
Tel.: (418) 656-2131 ext. 3548
Email: bic@fsaa.ulaval.ca
Carrefour d'éducation populaire de Pointe St-Charles
2356 Centre Street
Montréal QC H3K 1J7
Tel.: (514) 596-4444
Fax: (514) 596-4443
Email: carrefour.anim@csdm.qc.ca
Club populaire des consommateurs (CPC) de Pointe Saint-Charles
Suite 30, 1945 Mullins Street
Montréal QC H3K 1N9
Tel.: (514) 932-5088
Fax: (514) 932-7557
Email: cpc@qc.aira.com
Coalition des associations de consommateurs du Québec (CACQ)
The CACQ is a national amalgamation of consumer associations in Québec that rally around a common mission and objectives and that unite to defend common interests. The CACQ aims to promote and advocate for consumer interest at the national level.
1600 De Lorimier Av., Suite 370
Montréal QC H2K 3W5
Tel.: (514) 362-8623
Toll free: 1-877-962-2227
Fax: (514) 521-7081
Email: cacq@consommateur.qc.ca
Website: www.consommateur.qc.ca/cacq/
Les Éditions Protégez-Vous
(Protégez-Vous Magazine)
Suite 305, 2120 Sherbrooke Street East
Montréal QC H2K 1C3
Tel.: 1-866-895-7186
Fax: (514) 223-7160
Email: courrier@pv.qc.ca
Website: www.pv.qc.ca
Mouvement d'éducation et de défense des actionnaires (MÉDAC)
MÉDAC is a non-profit organization (formerly known as the Association de protection des épargnants et investisseurs du Québec) dedicated to defending the interests of Quebec investors.
82 Sherbrooke Street West
Montréal QC H2X 1X3
Tel.: (514) 286-1155
Fax: (514) 286-1154
Email: admin@medac.qc.ca
Website: www.medac.qc.ca
Option consommateurs
Option consommateurs is a non-profit organization dedicated to advocating and defending the interests of consumers. Option provides legal information services, mediation services, budget counselling, classes on budgeting and information sessions. As well, Option also undertakes major consumer research, and represents the consumer interest before decision-making bodies. Major files include: banking services, privacy protection, indebtedness, unfair business practices, energy, and food safety.
Suite 604, 2120 Sherbrooke Street East
Montréal QC H2K 1C3
Tel.: (514) 598-7288
Toll free: 1-888-412-1313
Fax: (514) 598-8511
Email: info@option-consommateurs.org
Website: www.option-consommateurs.org
Service d'aide aux consommateurs (SAC) de Shawinigan
SAC is a non-profit organization that focuses primarily on matters relating to financial services, e-commerce, energy efficiency and solutions for low-income families.
Suite 1, 453, 5th Street
Shawinigan QC G9N 1E4
Tel.: (819) 537-1414
Fax: (819) 537-5259
Email: sac@cgocable.ca
Website: www.service-aide-consommateur.qc.ca
L'Union des consommateurs
Union des consommateurs (UC) was created in 2002 by the merger of the Fédération des ACEF (FACEF) and Action réseau consommateur. UC's mandate is to protect consumers and advocate for their rights and interests. UC especially gives a strong public voice to consumers with low and moderate incomes.
6226 St-Hubert Street
Montreal QC H2S 2M2
Tel.: (514) 521-6820
Toll Free: 1-888-521-6820
Fax: (514) 521-0736
Email: union@consommateur.qc.ca
Website: www.consommateur.qc.ca/union/