Industry Canada
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Canada’s Office of Consumer Affairs (OCA)

Canadian Consumer Handbook 2007

Directory of Organizations - Housing

Canada Mortgage and Housing Corporation

Canada Mortgage and Housing Corporation (CMHC), the government of Canada 's national housing agency, is committed to providing Canadians with quality, choice and affordability in housing. CMHC offers consumers mortgage loan insurance, support for social housing, leading-edge research to improve the quality and affordability of housing and information to help with housing decisions.

National Office

700 Montreal Road
Ottawa ON K1A 0P7
Tel.: (613) 748-2000
Tel: (613) 748-2300
Fax: (613) 748-2998
Email: chic@cmhc-schl.gc.ca
Website: www.cmhc-schl.gc.ca

Regional Business Centres

Atlantic
Tel.: (902) 426-3530
Fax: (902) 426-9991

British Columbia and Yukon
Tel.: (604) 731-5733
TTY: 1-800-309-3388
Fax: (604) 737-4139

Ontario
Tel.: (416) 221-2642
Toll free: 1-800-309-3388
Fax: (416) 218-3310

Prairies, Nunavut and Northwest Territories
Tel.: (403) 515-3000
Toll free: 1-888-841-4975
Fax: (403) 515-2930

Quebec
Tel.: (514) 283-2222
Toll Free: 1-888-772-0772
Fax: (514) 283-5033

Canadians for Properly Built Homes

Canadians for Properly Built Homes (CPBH) is a national, not for profit corporation dedicated to healthy, safe, durable, energy efficient residential housing for Canadians.  Working for consumer awareness and protection, CPBH is run by a volunteer Board of Directors and is supported by a volunteer Advisory Council of industry experts and other key stakeholders. CPBH has supporters in different parts of Canada, is undertaking projects at the municipal, provincial and federal level and offers a variety of ways for Canadians to get involved.

P.O. Box 11032, Stn "H"
3659 Richmond Road
Ottawa ON K2H 7T8
Tel.: (613) 596-2659
Fax: (613) 248-4691
Email: info@canadiansforproperlybuilthomes.com
Website: www.canadiansforproperlybuilthomes.com

New Home Warranty Program

New homebuyers may be interested in taking advantage of a new home warranty program. These programs are available in most provinces. For a fee, owners may purchase a limited warranty for their home. As well, homes built under these programs are built in accordance with the National Building Code of Canada. Potential homebuyers may be interested in seeking the assistance of a professional, including a home inspector or a real estate agent. Renters and those in need of housing assistance should contact their provincial office responsible for housing.

Atlantic Home Warranty Program
15 Oland Crescent
Halifax NS B3S 1C6
Tel.: (902) 450-9000
Toll free: 1-800-320-9880 (Atlantic Canada only)
Fax: (902) 450-5454
Email: info@ahwp.org
Website: www.ahwp.org

Guarantee Plan for New Residential Buildings
La Régie du bâtiment du Québec
4th Floor, 545 Crémazie Boulevard East
Montréal QC H2M 2V2
Tel. (514) 873-0976
Toll Free: 1-800-361-0761
Fax: (514) 864-2903
Email: crc@rbq.gouv.qc.ca
Website: www.rbq.gouv.qc.ca/dirEnglish/guaranteePlan/index-an.asp

Ontario
5150 Yonge Street, Concourse Level
Toronto ON M2N 6L9
Toll free: 1-877-982-7466
Fax: 1-877-664-9710
Email: info@tarion.com
Website: www.tarion.com

New Home Warranty Program of Manitoba Inc.
Suite 200 , 675 Pembina Hwy
Winnipeg , MB R3M 2L6
Tel.: (204) 453-1155
Fax: (204) 287-8561
Email: mbnhwp@mbnhwp.com
Website: www.mbnhwp.com

New Home Warranty Program of Saskatchewan
Suite 4, 3012 Louise Street East
Saskatoon SK S7L 3L8
Tel.: (306) 373-7833
Fax: (306) 373-7977
Email: director@NHWP.org
Website: www.nhwp.org

The Alberta New Home Warranty Program
233 - Mayland Place NE
Calgary AB T2E 7Z8
Tel.: (403) 253-3636
Toll free: 1-800-352-8240
Fax: (403) 253-5062

Suite 204 , 10464 Mayfield Road NW
Edmonton AB T5P 4P4
Tel.: (780) 484-0572
Toll free: 1-800-352-8240
Fax: (780) 486-7896
Website: www.anhwp.com

National Home Warranty Programs
National Office
Suite 3000, 10303 Jasper Avenue
Edmonton AB T5J 3N6
Tel.: (780) 425-2981
Toll free: 1-800-472-9784
Fax: (780) 426-2723
Website: www.nationalhomewarranty.com

Suite A201, 1600 - 90 Ave SW
Calgary AB T2V 5A8
Tel.: (403) 278-5665
Toll free: 1-888-776-7707
Fax: (403) 278-5551

Suite 1200, 543 Granville Street
Vancouver BC V6C 1X8
Tel.: (604) 608-6678
Toll free: 1-888-243-8807
Fax: (604) 408-1001

Suite 200, 5 Donald Street
Winnipeg MB R3L 2T4
Tel.: (204) 284-0293
Fax: (204) 889-9864

Professional Groups

Canadian Association of Movers

Provides information for consumers, including ways to find a mover, how to make a complaint as well as important warnings.

2085 Hurontario Street, Suite 525
Mississauga ON L5A 4G1
Tel: (905) 848-6579
Toll free: 1-866-860-0065
Fax: (905) 848-8499
Email: admin@mover.net
Website: www.mover.net

Canadian Association of Home and Property Inspectors

The national association provides information for those interested in seeking a home inspector. Provincial associations provide general pointers and a checklist of questions to ask during a short inspection of a house.

National Headquarters
64 Reddick Road
P.O. Box 507
Brighton ON K0K 1H0
Tel.: (613) 475-5699
Toll free: 1-888-748-2244
Fax: 613) 475-1595
Email: info@cahpi.ca
Website: www.cahpi.ca

Regional Offices

Alberta
P.O. Box 27039
Tuscany R.P.O.
Calgary AB T3L 2Y1
Tel.: (403) 248-6893
Toll free: 1-800-351-9993
Fax: (403) 204-0898
Email: info@cahpi-alberta.com
Website: www.cahpi-alberta.com

Atlantic provinces
3045 Robie Street, Suite 257
Halifax NS B3K 4P6
Toll Free: 1-888-748-2244
Website: www.cahpi-atl.com

British Columbia
Tel.: (250) 491-3979
Toll free: 1-800-610-5665 (within BC)
Fax: (250) 491-2285
Toll free: 1-866-405-9232 (within BC)
Email: registrar@cahpi.bc.ca
Website: www.cahpi.bc.ca

Ontario
Box 38108
Castlewood R.P.O
Toronto ON M5N 3A8
Tel.: (416) 256-0960
Toll free: 1-888-744-6244
Email: oahi@oahi.com
Website: www.oahi.com

Quebec
7777 Louis H. Lafontaine, Suite 005
Anjou QC H1K 4E4
Tel.: (514) 703-2315
Fax: (514) 355-8248
Email: info@aibq.qc.ca
Website: www.aibq.qc.ca

Saskatchewan
P.O. Box 20025
R.P.O. Cornwall Centre
Regina SK S4P 4J7
Tel.: 1-866-546-7888
Email: j.sabo@sasktel.net
Website: www.cahpi-sk.com

Canadian Home Builders' Association

The association works to achieve a healthy business environment for its members, support their professionalism and promote the interests of housing consumers.
Email: chba@chba.ca
Website: www.chba.ca

Canadian Real Estate Association

The Association provides an outline of real estate professionals' ethical obligations to clients and customers. It also gives an overview of the typical steps involved in buying a house through a real estate agent.

200 Catherine Street, 6th Floor
Ottawa ON K2P 2K9
Tel.: (613) 237-7111
Fax: (613) 234-2567
Email: info@crea.ca
Website: www.crea.ca

Newfoundland and Labrador
Superintendent of Real Estate Trading Act
Confederation Building, West Block
P.O. Box 8700
St. John's NL A1B 4J6
Tel.: (709) 729-4909
Fax: (709) 729-3205

Nova Scotia Real Estate Commission (NSERC)

The NSREC, created under a provincial statute, is an independent, non-government agency, responsible for the regulation of the real estate industry. The Commission investigates complaints against industry members and decides whether there has been conduct which deserves sanction.

7 Scarfe Court
Dartmouth NS B3B 1W4
Tel.: (902) 468-3511
Toll free: 1-800-390-1015
Fax: (902) 468-1016
Toll free: 1-800-390-1016
Email: info@nsrec.ns.ca
Website: www.nsrec.ns.ca

L'Association des courtiers et agents immobiliers du Québec (ACAIQ)

The ACAIQ is responsible for overseeing real estate brokerage in Québec. Its mission is to protect the public by supervising the professional activities of all real estate brokers and agents practicing in Québec, in accordance with the Real Estate Brokerage Act.

Suite 300, 6300, rue Auteuil
Brossard QC J4Z 3P2
Tel.: (450) 676-4800
Toll free: 1 800 440-5110
Fax: (450) 676-7801
Email: info@acaiq.com
Website: www.acaiq.com

The Real Estate Council of Ontario (RECO)

The Council administers the Real Estate and Business Brokers Act (REBBA) on behalf of the Ontario Ministry of Government Services. RECO's mandate is twofold: administer the regulatory requirements of the real estate industry as set down by the Government of Ontario and to protect consumers and members through a fair and safe and informed marketplace. The Council also has a Complaint, Compliance and Discipline process that is designed to handle consumer complaints and concerns about the ethical conduct of registered real estate brokers and salespersons.

East Tower
Suite 600, 3250 Bloor Street West
Toronto ON M8X 2X9
Tel.: (416) 207-4800
Toll free: 1-800-245-6910
Fax: (416) 207-4820
Email: information@reco.on.ca
Website: www.reco.on.ca

Saskatchewan Real Estate Commission

The Commission is responsible for licensing and disciplining real estate brokers in Saskatchewan , including investigating complaints.

237 Robin Crescent
Saskatoon SK S7L 6M8
Tel.: (306) 374-5233
Toll free: 1-877-700-5233
Fax: (306) 373-2295
Email: info@srec.sk.ca
Website: www.srec.sk.ca

Real Estate Council of Alberta

The Council is responsible for the regulation of the real estate industry in the province. This includes investigating complaints against real estate agents and mortgage brokers.

Suite 350, 4954 Richard Road S.W.
Calgary AB T3E 6L1
Tel.: (403) 228-2954
Toll free: 1-888-425-2754 (Alberta only)
Fax: (403) 228-3065
Email: info@reca.ab.ca
Website: www.reca.ab.ca

Yukon

Superintendent of Real Estate Agents Act
Department of Community Services
Consumer and Safety Services
P.O. Box 2703
Whitehorse, YK Y1A 2C6
Tel.: (867) 667-5111
Fax.: (867) 667-3609
Email: consumer@gov.yk.ca
Website : www.gov.yk.ca

Real Estate Council of British Columbia

The Council is responsible for licensing real estate agents and salespersons, enforcing entry qualifications, investigating complaints against licensees and imposing disciplinary sanctions under the Real Estate Act.

Suite 900, 750 West Pender Street
Vancouver BC V6C 2T8
Tel.: (604) 683-9664
Toll free: 1-877-683-9664
Fax: (604) 683-9017
Email: info@recbc.ca
Website: www.recbc.ca

Provincial and Territorial Ministries or Departments of Housing

Alberta
Housing Support Programs
Alberta Municipal Affairs and Housing
18C Commerce Place

10144 - 102 Street
Edmonton AB T5J 4L4
Tel: (780) 427-2732
Fax: (780) 422-1419
Email: Housing@gov.ab.ca
Website: www.municipalaffairs.gov.ab.ca

British Columbia Housing Policy Branch
Office of Housing and Construction Standards
P.O. Box 9049, Stn Prov Govt
Victoria BC V8W 9E2
Tel.: (250) 387-6240
Fax: (250) 387-1040
Website: www.housing.gov.bc.ca

Manitoba
Manitoba Finance
Residential Tenancies Branch
Suite 302, 254 Edmonton Street
Winnipeg , MB R3C 3Y4
Tel.: (204) 945-2476
Toll free: 1-800-782-8403 (in Manitoba )
Fax: (204) 945-6273
Email: rtb@gov.mb.ca
Website: www.gov.mb.ca/finance/cca/rtb

Manitoba Housing Authority
Central Office
Main Floor, 185 Smith Street
Winnipeg MB R3C 3G4
Phone: (204) 945-4663
Toll free: 1-800-661-4663
Fax: (204) 948-2013
Website: www.gov.mb.ca/fs/housing/mha.html

Newfoundland and Labrador
Newfoundland and Labrador Housing Corporation
Sir Brian Dunfield Building
2 Canada Drive
P.O. Box 220
St. John's NL A1C 5J2
Tel.: (709) 724-3000
Fax: (709) 724-3250
Website: www.nlhc.nl.ca

New Brunswick
Department of Family and Community Services
Sartain MacDonald Building
P.O. Box 6000
Fredericton NB E3B 5H1
Tel.: (506) 453-2001
Fax: (506) 453-7478
Website: www.gnb.ca/0017/Housing

Rentalsman and Consumer Affairs
Department of Justice and Attorney General
P.O. Box 6000
Fredericton NB E3B 5H1
Tel.: (506) 453-2682
Fax: (506) 444-4494
Website: www.gnb.ca/0062/Rentalsman/index-e.asp

Northwest Territories
Northwest Territories Housing Corporation
P.O. Box 2100
Yellowknife NT X1A 2P6
Website: www.nwthc.gov.nt.ca

Nunavut
Nunavut Housing Corporation
P.O. Box 480
Arviat NU X0C 0E0
Tel.: (867) 857-3000
Fax: (867) 857-3040
Website: www.nunavuthousing.ca

Nova Scotia
Nova Scotia Department of Community Services
P.O. Box 696
Halifax NS B3J 2T7
Tel.: (902) 424-4754
Fax: (902) 424-5115
Website: www.gov.ns.ca/coms

Ontario
Ministry of Municipal Affairs and Housing
17th Floor, 777 Bay Street
Toronto ON M5G 2E5
Tel.: (416) 585-7041
TTY: (416) 585-6991
Toll free: 1-866-220-2290
Email: mininfo@mah.gov.on.ca
Website: www.mah.gov.on.ca

Prince Edward Island
Office of the Director of Residential Rental Property
Island Regulatory and Appeals Commission
5th Floor, Suite 501
134 Kent Street
P.O. Box 577
Charlottetown PE C1A 7L1
Tel.: (902) 892-3501
Toll free: 1-800-501-6268
Fax: (902) 566-4076
Website: www.irac.pe.ca/rental

Quebec
Ministère des Affaires municipales, du Sport et du Loisir
1er étage, 10 Pierre-Olivier-Chauveau Street
Quebec QC G1R 4J3
Tel.: (418) 691-2019
Fax: (418) 643-7385
Website: www.mamr.gouv.qc.ca

Régie du logement
Website: www.rdl.gouv.qc.ca

Société d'habitation du Quebec
Direction des communications
1054 Louis-Alexandre-Taschereau Street
3rd Floor, Aile St-Amable
Québec QC G1R 5E7
Toll free: 1 800 463-4315
Fax: (418) 643-4560
Email: infoshq@shq.gouv.qc.ca
Website: www.shq.gouv.qc.ca/en/
index.html

Saskatchewan
Saskatchewan Housing Division
Municipal Government
1855 Victoria Avenue
6th Floor, Victoria Tower
Regina SK S4P 3T2
Tel.: (306) 787-4177
Toll free: 1-800-667-7567

Saskatchewan Housing Corporation
Saskatchewan Community
Resources and Employment
Email: communications@dcre.gov.sk.ca
Website: www.dcre.gov.sk.ca/
housing/overview.html

Yukon
Yukon Housing Corporation
410H Jarvis Street
Whitehorse YT Y1A 2H5
Tel.: (867) 667-5759
Toll free: 1-800-661-0408, local 5759 (Yukon only)
Fax: (867) 667-3664
Email: ykhouse@gov.yk.ca
Website: www.housing.yk.ca