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Canada’s Office of Consumer Affairs (OCA)

Canadian Consumer Handbook 2007

Consumer Tips

Being a well-informed consumer is your best protection in today's marketplace. That means becoming informed about purchases, understanding your rights as a consumer, and practicing responsible management of your private financial and personal information.

This section on consumer tips covers a wide range of topics. While no book can address every issue, there is enough information here for you to educate yourself on the differences between proper and improper business procedures. "Buyer beware" is still the best advice to any consumer considering any purchase of goods or services.

Review these tips and remember that, while situations vary, the basic advice remains the same: be informed, ask questions, and proceed only when you are completely comfortable with your purchase.

This edition of the Canadian Consumer Handbook provides you with "Environmentally Responsible Consumer Tips".

This information, located in the green boxes throughout the Handbook, is there to help you make more sustainable purchases