his pamphlet lists key federal and provincial government telephone numbers
and Internet addresses that may be helpful to you as a newcomer to Canada.
It also lists other useful numbers, such as the Business Development
Bank and various national accreditation services. You may also wish to
refer to the other two pamphlets in the back pocket of your guide: Finding
Help in Your Community, and Language
Training.
Since Quebec looks after many aspects of its immigration program, this pamphlet does not attempt to cover services in that province. However, it does list the telephone numbers for the Ministère des relations avec les citoyens et de l'immigration that offer many services to newcomers in Quebec. If you are living in, or planning to move to, Quebec, you may wish to pick up their guide for newcomers, entitled Vivre au QUÉBEC!
Remember: When you use the telephone, speak slowly and clearly, and have a pen or pencil and some paper ready to write down information. You may be referred to another telephone number or be given other useful information.
Unless the telephone number is a toll-free number, you may have to pay long-distance rates.
The main telephone numbers for federal, provincial, and municipal or regional government departments are listed in the blue pages of your local telephone book. Some are listed by department or by service. Frequently called numbers, including a central information number, are often listed at the beginning of each section.
If you need help to find a federal government program or service, call:
If you wish to use the Internet, the address is www.canada.gc.ca.
Citizenship and Immigration Canada
You may be looking for information on
If you wish to use the Internet, the address is www.cic.gc.ca.
If you are anywhere in Canada, call toll-free: 1 888 242-2100.
Human Resources and Social Development Canada
You may be looking for information on:
You can find the nearest Human Resources Development Canada office in the telephone book. Look in the "Government of Canada" listings in the blue pages of your telephone book, under "Human Resources and Skills Development Canada."
If you wish to use the Internet for information, the following addresses are helpful:
Canada Revenue Agency
You may be looking for information on:
If you wish to use the Internet, the address is: www.cra-arc.gc.ca
Health Canada
You may be looking for information on general health issues
Information line: (613) 957-2991
If you wish to use the Internet, the address is: www.hc-sc.gc.ca
Newfoundland |
Health and Community Services | |
General information: | (709) 738-4800 |
Health Insurance Card: | 1 800 563-1557 (toll-free in Newfoundland) |
Immunization: | (709) 738-4800 |
Education | |
General information | (709) 729-5097 (St. John's) |
Legal Aid | (709) 753-7860 |
New Brunswick |
Health and Community Services | |
Health Insurance Card: | (506) 684-7901 or 1 888 762-8600 (toll-free in New Brunswick) |
Immunization: | 1 888 762-8600 (toll-free in New Brunswick) |
Education | |
General information: | (506) 453-3678 (Fredericton) |
Legal Aid | (506) 451-1424 |
Nova Scotia |
Department of Health | |
Health Insurance Card: | (902) 468-9700 or 1 800 563-8880 (toll-free in Nova Scotia) |
Immunization: | (902) 481-5800 |
Education | |
General information: | (902) 424-5168 |
Legal Aid | (902) 420-6565 |
Prince Edward Island |
Health and Community Services | |
General information: | (902) 368-6130 (Charlottetown) |
Health Insurance Card: | (902) 838-0900 or toll-free: 1 800 321-5492 |
Immunization: | (902) 368-4530 |
Education | |
General information: | (902) 368-4600 |
Legal Aid | (902) 368-6043 |
Quebec |
In the province of Quebec, newcomers should contact the Ministère des Relations avec les citoyens et de l'Immigration (MRCI). The MRCI is organized by region:
Carrefours d'Intégration - Island of Montréal
North Island
255, boulevard Crémazie Est
8e étage
Montréal (Québec) H2M 1L5
(514) 864-9191
West Island
181, boulevard Hymus
2e étage
Pointe-Claire (Québec) H9R 5P4
(514) 864-9191
East Island
8000, boulevard Langelier
6e étage
Saint-Léonard (Québec) H1P 3K2
(514) 864-9191
South Island
800, boulevard de Maisonneuve Est
Place Dupuis, bureau 200
Montréal (Québec) H2L 4L8
(514) 864-9191
Direction régionale de l'Outaouais,
de l'Abitibi-Témiscamingue et
du Nord-du-Québec
430, boulevard de I'Hôpital
3e étage
Gatineau (Québec) J8V 1T7
(819) 246-3345 or 1 888 295-9095 (toll-free)
Bureau de Trois-Rivières
100, rue Laviolette
Trois-Rivières (Québec) G9A 5S9
(819) 371-6011 or 1 888 879-4294 (toll-free)
Direction régionale de l'Estrie,
de la Mauricie et du Centre-du-Québec
202, rue Wellington Nord
Sherbrooke (Québec) J1H 5C6
(819) 820-3606 or 1 888 879-4288 (toll-free)
Direction régionale de la Capitale nationale
et de l'Est du Québec
930, chemin Ste-Foy
Québec (Québec) G1S 2L4
(418) 643-1435 or 1 888 643-1435 (toll-free)
Direction régionale de la Montérégie
2, boulevard Désaulniers, 3e étage
Saint-Lambert (Québec) J4P 1L2
(450) 466-4461 or 1 888 287-5819 (toll-free)
Direction régionale de Laval,
des Laurentides et de Lanaudière
705, chemin du Trait-Carré
Tour C, bureau 200
Laval (Québec) H7N 1B3
(450) 972-3225 or 1 800 375-7426 (toll-free)
Bureau de Jonquière
3885, boulevard Harvey
Jonquière (Québec) G7X 9B1
(418) 695-8144
Ontario |
Health and Community Services | |
General information: | (416) 327-4327 |
Health Insurance Card: | (416) 314-5518 (Toronto) or 1 800 268-1154 (toll-free in Ontario) |
Immunization: |
1 800 268-1154 |
Education | (416) 325-2929 |
Legal Aid | (416) 979-1446 or 1 800 668-8258 (toll-free in Ontario) |
Manitoba |
Health and Community Services | |
General information: | (204) 788-6627 (Winnipeg) |
Health Insurance Card: | (204) 786-7101 or 1 800 392-1207 (toll-free in Manitoba) |
Immunization: | (204) 940-2274 www.gov.mb.ca/health/index.html |
Education | |
General information: | (204) 945-6899 |
Legal Aid | (204) 985-8500 or 1 800 262-8800 (toll-free in Manitoba) |
Saskatchewan |
Health and Community Services | |
General information: | (306) 787-3475 |
Health Insurance Card: | (306) 787-3251 or 1 800 667-7551 (toll-free in Saskatchewan) |
Immunization: | (306) 787-7113 or 1 800 667-7766 (toll-free in Saskatchewan) www.health.gov.sk.ca |
Education | |
General information: | (306) 787-6030 (Regina) |
Legal Aid | (306) 933-5300 or 1 800 667-3764 (toll-free in Saskatchewan) |
Alberta |
Health and Community Services | |
General information: | (780) 427-1432 (Edmonton) |
Health Insurance Card and Immunization: |
(403) 297-6411 (Calgary) or 310-0000, then (780) 427-1432 (anywhere in Alberta) www.health.gov.ab.ca |
Education | |
General information: | (780) 427-7219 (Edmonton) or 310-0000, then (780) 427-7219 (toll-free in Alberta) |
Legal Aid | (780) 427-7575 or 310-0000, then (780) 427-7575 (toll-free in Alberta) |
British Columbia |
Health and Community Services | |
General information: | (250) 952-1742 or 1 800 465-4911 (toll-free in British Columbia) |
Health Insurance Card: | (250) 386-7171 (Victoria), (604) 683-7151 (Vancouver), or 1 800 663-7100 (all others, toll-free) |
Immunization: | (250) 952-1742 or 1 800 465-4911 (toll-free in British Columbia) www.gov.bc.ca/healthplanning/ |
Education | |
General information: | (250) 356-2500 (Victoria) 1 888 879-1166 (toll free) |
Legal Aid | (604) 601-6000 (Vancouver), (250) 388-4516 (Victoria) or 1 866 577-2525 (outside Vancouver and Victoria) |
Yukon, Northwest Territories and Nunavut |
Health and Community Services | |
General information: | Yukon (867) 667-5209 |
Health Insurance Card: | Yukon (867) 667-5209 or 1 800 661-0408, ext. 5209 |
Immunization: | Yukon (867) 667-8341 or 1 800 661-0408, ext. 5209 |
Education | Yukon (867) 667-5141 www.education.gov.yk.ca Northwest Territories (867) 920-6240 www.ece.gov.nt.ca Nunavut (867) 975-5600 www.gov.nu.ca/education/eng/ |
Legal Aid | Yukon (867) 667-5210 |
Municipal Government Services |
You may be looking for information on:
Municipal governments are responsible for police and fire protection, local courts and jails, garbage and snow removal, road maintenance and public health services. You can find municipal government departments listed in the blue pages of your telephone book.
Other National Services of Interest to New Immigrants |
Accreditation
Canadian Information Centre for International Credentials
Toronto, Ontario
(416) 962-9725
www.cicic.ca
International Qualifications Assessment Service
Edmonton, Alberta
(780) 427-2655
www.learning.gov.ab.ca/iqas/iqas.asp
Services des équivalences
Montréal (Québec)
(514) 873-5647; 1 877 264-6164 (toll-free)
Academic Credentials Evaluation Service
North York, Ontario
(416) 736-5787
Ontario Comparative Education Service
Toronto, Ontario
(416) 978-2185
International Credential Evaluation Service
Burnaby, British Columbia
(604) 432-8800 or toll free within British Columbia
1 866 434-9197 (toll free within North America)
www.bcit.ca/ices/
World Education Services
Toronto, Ontario
(416) 972-0070 or toll free 1 866 343-0070
www.wes.org/ca
Manitoba Credentials Recognition Program
Winnipeg, Manitoba
(204) 945-7305 or (204) 945-6300
www.gov.mb.ca/labour/immigrate/work/recognition/recognition.html
Banking
Canadian Bankers Association
1-800-263-0231
If you want to use the Internet, the address is www.cba.ca
Housing
Canada Mortgage and Housing Corporation
1 800 668-2642
If you want to use the Internet, the address is
cmhc-schl.gc.ca/en/bureho/reho/
Starting a Business
Business Development Bank of Canada
1 888 463-6232
If you want to use the Internet, the address is
www.bdc.ca
Private Insurance
Insurance Bureau of Canada
(416) 362-2031 (in Toronto) or 1 800 387-2880
or consult the yellow pages in your telephone book.
Please Note
This pamphlet contains information that was current at the time
of publication. It features information from many sources, and should not
be confused with official statements of policy or programming. The Government
of Canada is not responsible for information that changes between printings.
© Minister of Public Works and Government Services Canada, 2003
Cat. no.: Ci51-87/2-2003
ISBN 0-662-65373-4
C&I-328-07-03