Key Services

Prioritizing Key Services

For a service to be key, it must be considered fundamental to the client of the department or agency; that is, the service supports or enhances the social and economic well-being of its clients. It must also support a program of the department or agency (i.e., direct mandate or business function).

For a key service to be brought on-line, it should:

• Improve service to the client (i.e., either the service will be more convenient or there will be a measurable cost or time savings to the client).
• Make sense to move the service to the electronic channel (i.e., contribute to more cost effective and efficient information and service delivery).
• Reach a significant portion of the department or agency's clients.
• Enhance the credibility of the Government of Canada.
• Provide possible government-wide benefits to the Government of Canada as a whole.
• Provide additional benefits, such as opportunities for potential integration with other services and partners and for re-use of applied technologies or business practices.
• Technology Information Management Services Directorate - (Corporate Services)