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![Gouvernment On-Line Project Office](/web/20071206091213im_/http://www.tc.gc.ca/gol/images/t_gol.jpg)
What is government on-line (GOL)?
Background
- Championed by the Treasury Board Secretariat Advisory Committee on Information Management Sub-Committee, the Government On-Line (GOL) initiative was officially launched on April 6, 2000. You may find helpful information about GOL at the following Government of Canada web site: GOL Internet site.
- Advances in technology and delivery mechanisms, as well as the increasing number of Canadians going on-line, allow the Government of Canada to provide more convenient access to information and services. In fact, more than a growing number of Canadians who look for government information do so via the Internet. Therefore, GOL is a client-driven exercise, serving Canadians as they want to be served, not as the governments thinks they should be. Also, for government employees, GOL will help put an end to the "silo syndrome," enabling them to see themselves as part of the broader enterprise.
Guiding Principles
Government On-Line is based on a number of principles:
- Information and services will be grouped according to citizen and business needs.
- Information and services will be intuitive, easy-to-use, relevant, current, and reliable.
- Convenient and Accessible
- Information and services will be accessible from home, work, or public access site, in ways that accommodate the needs of all Canadians in both official languages.
- Access to information and services will be available 24 hours a day, seven days a week with live support available during designated business hours.
- Information about programs and services will be consistent for all service delivery channels (i.e., telephone, mail, in-person, and electronic).
- Services will have predictable turnaround times based on pre-determined and published program service standards.
- Privacy will be respected and protected.
- Security safeguards will be in place commensurate with client requirements.
Timeframe
Three tiers of targets were established, building on one another to achieve full secure electronic service delivery for the Government of Canada:
- Tier One : establish a federal on-line presence by December 31, 2000, with client-centered focus, particularly:
- a plan to convert all Government of Canada web pages to the Common Look and Feel (CLF) standards and,
- the development of the Government of Canada portal linked to all primary federal department and agency sites (and vice versa).
- provide secure interactive electronic service delivery (end-to-end where possible) to Canadians by December 31, 2005 and,
- establish key client-centric web portals to make finding information and services easy and intuitive. Government of Canada web sites will have to be converted to the Common Look and Feel standards by December 2002.
- During this phase of GOL, it was important to 1) provide opportunities for client participation; 2) keep employees informed and provide them with appropriate training and skills enhancement opportunities.
- promote inter-jurisdictional electronic service delivery. This stage requires long-term development that continues beyond 2005. There are a number of inter-jurisdictional initiatives already underway.
If you would like to receive more information on the GOL project, please send us an email at gol-ged@tc.gc.ca.
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