Seniors Canada On-line
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Canada's Trusted Information Source for Seniors, Caregivers, Families and Service Providers.
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Home Page
Safety and Security
Consumer Protection
Popular Links
Canadian Consumer Information Gateway
The Canadian Consumer Information Gateway allows Canadians to quickly and confidently search for consumer information and services on the Web.
Source : Canadian Consumer Information Gateway
PhoneBusters
PhoneBusters is the central agency in Canada that collects information on telemarketing, advanced fee fraud letters (Nigerian letters) and identity theft complaints. The information is disseminated to the appropriate law enforcement agencies. The data collected at PhoneBusters is a valuable tool in evaluating the effects of various types of fraud on the public. It also helps to prevent future similar crimes from taking place.
Source : Royal Canadian Mounted Police
No information found for Nunavut on this subject.
The following links, however, may be of interest:
Canada
Active Living Tips: Taking part in an exercise program - your rights and responsibilities
This site will inform you of your rights when joining an exercise program including questions to ask before you join, your right to give feedback, program's obligations and giving personal information.
Source : Active Living Coaltion for Older Adults
Contact Information :
- Toll-Free Number: 1 800 549 9799
- ALcoa Office Number: 416 - 423 - 2163
- Fax: 416 - 423 - 2112
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E-Mail :
alcoa@ca.inter.net
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Business Address :
Active Living Coalition for Older Adults 33 Laird Drive Toronto, Onatrio M4G 3S8
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Air Travel Complaints?
Do you have an unresolved complaint with your air carrier? Would you like to know more about the following issues: Quality of Service, Terms and Conditions of Carriage, Air Fares and Cargo Rates, Accessible Transportation. The Canadian Transportation Agency and its Air Travel Complaints Commissioner are available to deal with unresolved complaints about your air travel experiences.
Source : Canadian Transportation Agency
The Auto$mart Guide
The Auto$mart Guide provides helpful energy-efficiency tips on how to buy, drive and maintain you vehicule, save fuel and money, and help the environment.
Contact Information :
- Tool-Free Telephone: 1-800-622-6232
- TTY Service: 1-800-926-9105
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Buying Drugs over the Internet
If you buy drugs on line, you may be putting your health at serious risk. This Web page addresses some of the risks associated with buying drugs over the Internet.
Source : Health Canada, It's Your Health
Buying Prescription Drugs on the Internet
Have you thought of purchasing your medication on the Internet because you don't have time to visit your doctor? Purchasing medication on the Internet has become a fast and easy process but is it really worth your health and safety? Find out more about the dangers that lurk behind medication purchased without a doctor's consultation.
Source : Canadian Broadcasting Corporation (CBC)
Canadian Consumer Handbook
Being a wise consumer means being informed. This handbook offers tips, questions and advice on consumers' rights, along with contacts for help with common problems.
Source : Canada's Office of Consumer Affairs
Complaint Courier
The Complaint Courier is an interactive online system to help you express your complaint more effectively. The Complaint Courier will walk you through a range of options, from writing letters to making effective phone calls.
Source : Canadian Consumer Information Gateway
Contact Information :
- Office Telephone: (613) 946-2576
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E-Mail :
E-mail: consumer.information@ic.gc.ca
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Postal Address :
Canadian Consumer Information Gateway Office of Consumer Affairs Industry Canada 235 Queen Street Room 965 A Ottawa ON K1A 0H5
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Complaint-handling Processes Search Tool
FAC has information on the complaint-handling proceduless of all financial institutions.
Source : Financial Consumer Agency of Canada
Contact Information :
- Toll-Free Telephone: 1-866-461-3222
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E-Mail :
E-mail: info@fcac.gc.ca
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Opening Hours :
Monday to Friday, 8:30 a.m. to 6:00 p.m.
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Consumer Identity Theft Checklist
Identity (ID) theft is a growing and serious crime. It occurs when someone uses your personal information without your knowledge or consent to commit a crime. This site gives information on how to guard your personal information, keep your computer and its contents safe, identify signs of ID theft and what to do if it occurs.
Source : Canada Consumer Measures Committee
Consumer Product Safety
Consumer Product Safety (CPS) works closely with partners and stakeholders to protect consumers from product-related hazards and to promote the safe use of products.
Source : Health Canada
Cost of Banking Guide (FCAC)
The Cost of Banking Guide on-line tool is designed to help you find the best banking service package for you. It takes the information you provide and uses it to assess your banking needs. It then presents you with the banking service packages that will best meet these needs.
Source : Financial Consumer Agency of Canada
Door-to-door Sales
Although this method of selling is not as popular now as it was in the past, it can still both provide a service and be an annoyance. If you do receive a door-to-door salesperson at your home, remember these tips.
Source : Industry Canada, Office of Consumer Affairs
EnerGuide of Major Household Appliances
If you are thinking of buying a major electric appliance for your home, this booklet is for you. It will help you take energy use into account when making your purchase decisions regarding household appliances.
Source : Natural Resources Canada.
ENERGY STAR Canada - Fact Sheets
The ENERGY STAR mark is a simple way for consumers to identify products that are among the top energy performers on the market.
Source : Natural Resources Canada
Contact Information :
- Toll-Free Telephone: 1-800-622-6232
- TTY Service: 1-800-926-9105
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Environment Canada's Green Lane
Environment Canada's Internet resource for weather and environmental information. The Green Lane helps connect Canadians, exchange information and share knowledge for environmental decision-making.
Source : Government of Canada. Environment Canada.
Financial Consumer Agency of Canada (FCAC)
The FCAC is a newly created agency working to protect and educate consumers in the area of financial services. We provide consumer information and oversee financial institutions to ensure that they comply with federal consumer protection measures.
Source : Financial Consumer Agency of Canada
Food Program - Health Canada
This Food Directorate website was created and designed to keep you aware of current issues in food safety.
General Consumer Information
Have you ever wondered why it is so important to check-in for a flight hours before the actual departure time? The Canadian Transportation Agency's General Consumer Information answers this question and several others
Source : Canadian Transportation Agency
How to file a complaint - Frequently asked questions
Do you have a complaint about your air travel experience? Did the air carrier not resolve the complaint to your satisfaction? The Canadian Transportation Agency provides you with all the information necessary in order to successfully lodge a complaint to its Air Travel Complaints Commissioner. Complaints may be made on-line, by mail or by fax.
Source : Canadian Transportation Agency
Looking After Your Money: Technology And Banking
The fact sheet 'Looking After Your Money: Technology and Banking' looks at some of the changes in day-to-day banking and issues that have emerged. It also provides some tips for using new methods of banking.
Source : Government of Canada. Health Canada.
Low-cost Hearing Aids (PDF Format)
Don't Let Low-cost "Hearing Aids" Fool You is a fact sheet that outlines the risks associated with low-cost hearing aids and warns against the unrealistic hearing-enhancing claims made about these products. You will also find information on specific brands of hearing devices that have been marketed through this misleading advertising.
Source : Government of Canada
Office of the Commissioner of Review Tribunals
This Web page provides information on the types of appeals that are covered by OCRT review tribunals, including Canada Pension Plan (CPP), Old Age Security (OAS), Social Security Agreements and Charter of Rights and Freedoms.
Source : Office of the Commissioner of Review Tribunals CPP/OAS
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