Outcome Management Guide and Tools

An Enhanced Framework for the Management of Information Technology Projects

Outcome Management Guide and Tools

January 31, 2006
Chief Information Officer Branch
Treasury Board of Canada Secretariat

Table of Contents

1  Introduction

• 1.1  Why Use Outcome Management?
• 1.2  Purpose of this Guide
• 1.3  When Should You Use This Guide?
• 1.4  Conventions of the Guide

2  Outcome Management Concepts

• 2.1  Overview of Outcome Management
• 2.2  Principles

3  The Outcome Management Process

• 3.1  Stage 0: Launch Outcome Management
• 3.2  Stage 1: Develop Outcome Realization Model
• 3.3  Stage 2: Develop Outcome Realization Plan
• 3.4  Stage 3: Monitor Delivery of Outcomes
• 3.5  Stage 4: Realize and Optimize Outcomes

Appendix A:  Outcome Management Readiness Checklist

Appendix B:  Logic Model / Outcomes Map Checklist

Appendix C:  Sample Outcome Types

Appendix D:  Initiative Register

Appendix E:  Outcome Register

Appendix F:  Risk Questionnaire

Appendix G: Risk Register

Appendix H: Value case Template

Appendix I:  Outcome Realization Plan Table of Contents

Appendix J:  Performance Metrics: Traps to Avoid

Appendix K:  Outcome and Risk Reporting Checklist

Appendix L:  Outcome Management Office Checklist

Appendix M:  Harvesting Outcomes Checklist

Appendix N:  Glossary

Appendix O:  References