Outcome Management: Lessons Learned and Best Practices

An Enhanced Framework for the Management of Information Technology Projects

Outcome Management: Lessons Learned and Best Practices

January 31, 2006
Chief Information Officer Branch
Treasury Board of Canada Secretariat

Table of Contents

Executive Summary

1  Introduction and background

• 1.1  Introduction and Report Purpose
• 1.2  Brief Overview of Outcome Management
• 1.3  Outcome Management and Cost-benefit Analysis
• 1.4  Assignment Methodology

2  Key findings

• 2.1  Lessons Learned from Outcome Management in the GoC
• 2.2  Best Practices in Outcome Management from Other Countries

3  Challenges and Opportunities

• 3.1  Challenges and Opportunities Related to Outcome Management
• 3.2  Challenges and Opportunities Related to Central Agencies

4  Recommended Next steps for Outcome Management

• 4.1  Next Steps – Short Term
• 4.2  Next Steps – Longer Term - Formalizing the Outcome Management Process

5  Conclusions

Appendix A:  List of Projects and People Interviewed

Appendix B: Summary of answers to interview questions

Appendix C:  Outcome management internationally

Appendix D: Annotated bibliography

Appendix E: Outcome Management Definitions