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Service Improvement Initiative
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Introduction
Service Management
Key Performance Indicators
Service Levels
Summary and Next Steps
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Service Measurement Framework Report,

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Service Measurement Framework Report

Version: 1.0
Dated: March 1, 2005

Prepared For:          
Victor Abele
Director Service Delivery Improvement
Government On Line
Chief Information Officer Branch
Treasury Board of Canada, Secretariat
Ottawa, Canada K1A 0R5

Prepared by:
Fiona M. Soward
Burntsand Inc.
222 Somerset St. West, Suite 200
Ottawa, Ontario, K2P 2G3

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  ,
Date published: 2004-03-09
Date modified: 2005-03-01
Date reviewed: 2005-03-01
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