Consumer Resources
If you would like counseling or information on how to deal with a personal consumer situation, or if you would like to lodge a complaint, you may wish to contact one of the following organizations:
Marketplace cannot respond to individual requests for consumer advice or assistance. CBC does not endorse and is not responsible for the content of the links posted below. CBC does not necessarily agree with nor has it verified the accuracy of information linked to. Industry Canada's Competition BureauLodge a complaint about unfair or misleading advertising.
Phone: 1-800-348-5358 Industry Canada and RCMP's Phonebusters
Lodge a complaint about phone/mail/e-mail scams and/or fraud.
Phone: 1-888-495-8501 Transport Canada
Lodge a complaint about a vehicle.
Phone: (613) 990-2309 Consumer Product Safety Bureau and Regional Product Safety Offices
Click on the nearest regional office to report a potentially dangerous product.
Phone: 1-866-662-0666 Financial Consumer Agency of Canada
Launch a complaint against a financial institution.
Service in English: 1-866-461-FCAC (3222)
Service in French: 1-866-461-ACFC (2232) Provincial and Territorial Consumer Protection Agencies
List of office names and contact information. Staff in these offices provide consumer counseling. Canadian Motor Vehicle Arbitration Plan (CAMVAP)
A program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers' new vehicle warranty can be put before a neutral third party (arbitrator) for resolution.
Phone: 1-800-207-0685 General Insurance OmbudService
Acts as a mediator between insurance companies and consumers providing dispute resolution and conflict resolution solutions.
Phone: 1-877-225-0446 Do Not Contact Service - Canadian Marketing Association
"Enables individuals to reduce the number of marketing offers they receive by mail, telephone and fax. Consumers register to have their names removed from marketing lists held by members of the Canadian Marketing Association."
