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Speed Bumps

What the numbers mean

First, a bit. A bit is the smallest unit of digital information, either a one or a zero. So bits per second (bps) is a measure of how many ones or zeroes can move down a connection in a second.

A megabit is a million bits. So a connection that manages 5 Mbps can handle five million bits per second.

Next, a byte. A byte is a collection of eight bits, which is just enough information to hold a single letter or number. The documents you use on your computer are usually thousands or millions of bytes in size, so you tend to see them measured in kilobytes or megabytes.

A kilobyte (kB) is 1,024 bytes, and a megabyte (MB) is 1,048,576 bytes. To use some more meaningful references, a word processor document might be 200kB in size, and the standard pictures your digital camera takes are probably somewhere around 1MB each. Downloadable songs are usually between 3 and 4 MB each. A CD holds roughly 700MB.

So: a connection that manages 5Mbps can transmit about 625 kB per second, which means about six seconds to download a song.

November 21, 2007
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Comments - Share your thoughts

I am so glad that I am not the only one complaining to Bell about my s-l-o-w internet. I pay $49.95 a month. I went through the same "steps" that Joe went through with a Bell representative; reboot, let me check your line, reboot again, check with your computer technician, and; oh yes, make sure there is nothing electrical around your speedstream box. Never did they offer to downgrade my service. It was always to upgrade. Posted by: Lynne F-C | Nov 21, 07 08:43 PM
Only comment about the actual throughput of your connection is to consider overhead in your calculation. If your file is 3 MB, you have to consider that every packet has routing, error correction, possibly encryption, etc. attached to it. So your file could balloon to an ACTUAL 5 MB that you don't see. This is easier to see in email. Attach a file and see what actually comes through at the other end. It may be bigger than you would expect. To be fair, all providers face this and I would have a hard time seeing sales people explain this. Take an hour at of a geek's life and talk about Internet Protocols. It make be worth the time to correct a gross misperception. Posted by: John Dallas | Nov 21, 07 11:10 PM
I used to have Bell Sympatico on speed dial. I called them at least once a week to complain about the service. I was on a first name basis with many of the techs. Seriously. Slow was good, as my internet would often crap out altogether. Did the test with my current ISP, Telus, and got 1317 download and 544 upload. Is this what I'm paying for ("a connection that manages 5Mbps can transmit about 625 kB per second")? I should be getting 6Mbps. Either way, I think $45 a month for internet is thievery. I paid $9.99 for my first connection 10 years ago. Is this progress? Posted by: Dan | Nov 21, 07 11:23 PM
I wish to share my nightmare Sympatico HSE experience with you. Since moving from Toronto to Elliot Lake it has been one problem after another. I finally found a solution to the dreadful customer service calls being answered in India! There is an unpublished (secret?)Sympatico Forum on DSLreports.COM where Sympatico Techies OFFICIALLY answer and very promptly try to solve customer problems. BUT, here in Elliot Lake we are 4.8km from the Bell switching station. Our speed was about 2mb but the connection kept failing. By dropping the speed to 1.5mb we now have consistent serice, but very slow. Just ran your speedtest from the recommended Fenton, MI site (250 miles away) and my download was 1.480mb and upload 0.523mb - this is HIGHSPEED?!!! Our inclination is to change ISP - but any service involving telephone lines is likely to be problematic. Do we take a chance on cable, with a company (Persona) we have never heard of? We're desperate and frustrated beyond belief up here. Mediocre internet service and access restricted by CRTC cable licensing. Posted by: Rory McEvoy | Nov 22, 07 12:29 AM
I went from dial up to Telus Lite, with no real expectations of knowing how fast it should be. I pay $15.95 a month and am quite content with the speed. As I am in a rural area I strongly suspect - after watching the show - that Telus High Speed isn't a whole lot faster. Posted by: JJ | Nov 22, 07 01:05 AM
I've had so, so, so many problems with Bell Sympatico, as well as with alternative DSL companies (which are still at the mercy of Bell lines and equipment). They've all tried to tell me I'm wrong, when I know I'm not getting what's being offered -- I'm pretty sure I now know more technical background on the issue than their own support staff. It's hard to believe they can't deliver what they promise in the heart of county's biggest city. Poor service + a condescending, opportunistic and technically misinformed (un)support staff = internet piracy. Get out of the stone ages, Bell. You're not a monopoly anymore. Posted by: Chris | Nov 22, 07 03:09 PM
I don’t want to tempt fate but… I have used Sympatico for the past several years; any problems or issues were resolved readily. I reside in Toronto, presently in East York (so much for amalgamation). My kb/s is a constant 5635 or thereabouts. As mentioned, I don’t want to tempt fate; after viewing Marketplace, I was appalled by the lousy performance folks are experiencing, especially with Sympatico. I, also, lived in downtown Toronto and experienced okay service there, to boot. This said it appears providers are taking advantage of the consumer’s lack of know-how. Dealing with a mechanic for one’s car issues is nerve-racking enough; now, one must to deal with, seemingly, dodgy internet providers. Posted by: Ric | Nov 22, 07 05:55 PM
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