Tax and Revenue Administration Client Self-Service (TRACS)
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What is TRACS?
TRACS – Tax and Revenue Administration Client Self-Service - is designed for Alberta Tax and Revenue Administration’s (TRA) taxpayers, claimants and filers. It is a secure online system that provides an alternative for authorized individuals to conduct business with TRA.
Who can use TRACS?
TRACS is available to claimants and filers who have an account with TRA in the following programs:
- Prescribed Rebate Off-road Percentages (PROP)
- Tax Exempt Fuel Sales (TEFS)
- Tourism Levy
As this new online system develops, TRACS will be available in other programs.
TRACS enables businesses to self-manage access to their accounts. The business owner, or individual authorized by the business owner, may grant additional account access to tax-preparers and/or other employees, as required.
What can I do on TRACS?
TRA administers a variety of programs. The services that are available to you in TRACS vary, depending on the program in which you have an account, and the system privileges assigned to you.
TRACS may allow authorized users to:
- view the status of submitted returns or claims as to their receipt date and progress
- access financial information and view account period balances
- update account address and account contact information
- receive important messages from TRA
- manage account access
- file a return or claim for eligible programs.
Click on the applicable link for more information on the TRACS services available to each program:
Why should I use TRACS?
TRA's goal is to make it easier and more convenient for you to obtain your current account information. TRACS enables you to:
- access the most current account information during and beyond regular business hours
- manage your account easily
- identify any account concerns and deal with them in a timely manner.
How secure is my data?
To ensure the confidentiality of your information when using TRACS, Alberta Finance has strict security standards.
TRACS uses a 128-bit encryption system, one of the most secure systems currently available in North America. This protects any transmitted data from being read by unauthorized parties.
Information is collected and transmitted through TRACS according to the Alberta Finance TRACS Privacy Statement.
There are additional precautions you can take to protect your information (see additional tips).
How can I access TRACS?
As TRA rolls out TRACS to each program (see “Who Can Use TRACS”), an invitation letter will be mailed. Once you receive your invitation, you can:
- obtain your User ID and set your password through Alberta Secure Access Service (ASAS), which provides secure online access to Government of Alberta departments; and
- activate the personal identification number (PIN) included in the TRACS invitation letter. Note: you will need your account number to activate the PIN.
If you think you are eligible to access TRACS, but you have not received an invitation letter, please contact TRA Information Services at (780) 427-3044 or, if calling long distance within Alberta, dial 310-0000 then enter (780) 427-3044.
