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Featured Events - Our Retail Series You Won't Want to Miss

Customer Centric Service | February 28
Develop a quality service culture for more effective customer relations. Topics include: customer expectations in the new economy, gaining repeat customers, customer interaction process, understanding our own style, listening skills, interpersonal skills, measurement of service, and working with upset customers.

Merchandising for Retail | March 3
Merchandising is of extreme importance in the retail industry. Competition is fierce and simply displaying the right products on a shelf will not entice customers to buy. Your retail package includes windows, signage, staff, strike zones, even your storefront. The value of this seminar to business is to emphasize how critical merchandising is to your bottom line.

How to Work a Retail Trade Show Like a Pro! | March 5
We will focus on practical ideas and proven tactics that will help a business make the most of their purchasing budget. We will talk about pricing strategies, how to negotiate with suppliers, writing the purchase order, how to find the show that will best serve your buying needs as well as many other areas of working a retail trade show. This seminar will benefit business owners just starting out and others who have worked trade shows before but may need a few new ideas and tips.

Dynamic Sales Presentations | March 8
A great sales presentation does not demand you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they need. Topics include keeping proposals sharp and simple, editing, finishing touches, dealing with questions, elements of a successful presentation and more.

For complete seminar descriptions, please visit Our Events Calendar and select a seminar to view details.