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INTRODUCTION
The evaluation of the Supreme Court (Family Division) began during
the implementation phase of the
new court. An evaluation committee chaired by Kit Waters, Director
of Policy, Planning and Research
of the Department of Justice was established during the planning stage
of the Family Division and acted
as a resource throughout the design and implementation of the evaluation
work. The evaluation was
aimed at providing information for program improvement
to be utilized by directors and court administrators. The scope of
the evaluation was restricted to family
matters of divorce and separation and the programs of conciliation,
mediation and parent education.
The Committee was comprised of senior management of Court Services
Division of the Department of
Justice including Jock MacKinnon, Gretchen Pohlkamp (recently replaced
by Lynn Hartwell); Sarah
Osborne, Court Supervisor with HRM Family Division; Ed Kirby of Finance
with Department of
Justice; Charles Purcell of Information Technology with Department
of Justice; Stella Lord, researcher
with the Nova Scotia Advisory Council on the Status of Women; and Steve
Mattson, lawyer with Nova
Scotia Legal Aid. Other members included Robert Roe, the Coordinator
of Program Evaluation of
Policy, Planning and Research who led the day-to-day operations of
the evaluation and Cheryl Hebert,
Consultant of ADR/Mediation of Court Services Division who provided
input on the design and assisted
with administration of the studies, as well as, interpretation of results.
The Evaluation Committee’s mandate was to support the Implementation
Committee in creating a
performance measurement system for the new Family Division. To that
end, members of the Committee
participated in defining system goals, selecting appropriate methodologies
for data collection, identifying
financial resources for undertaking evaluation work and creating an
evaluation work plan.
The evaluation utilized a number of information gathering strategies
including surveys (exit, mail-out and
telephone); focus groups with stakeholders including lawyers, community
groups and court staff; analysis
of case data; and analysis of time sheet data of conciliators. The
collection of data was aided by the
cooperation and assistance of court administrators, court staff and
mediators. They also provided
valuable feedback on all of the reports.
As most of the data was collected during the early stage of the implementation
of the Family Division,
there was an opportunity for administrators and staff to apply the
knowledge they were gaining to make
improvements to program and service administration and delivery. Therefore,
many of the issues
presented in the report have already been addressed or are being addressed.
Some were presented in
the Plan to Address and Manage Concerns Regarding the Operation
of the Supreme Court
(Family Division) Halifax Regional Municipality, May 2001.
The fact that the studies were carried out over a two year period means
that responses captured in
earlier studies may have been more negative than those reported at
a later date, when program
improvements were being made. It is also important to note that issues
raised during the focus group