Border Information Service - BIS

The Border Information Service (BIS) is a computerized, 24-hour telephone service that automatically answers all incoming calls and provides general border services information.

With the help of a touch-tone telephone, clients can hear recorded information. If you are calling during office hours and need additional information on a particular topic, you can press "0" to speak to an agent.

Summary

BIS provides information on Canada Border Services Agency programs, services and initiatives divided into the following categories:

• Personal traveller;
• Business importation/exportation;
• Currency Exchange rates;
• Coming to Canada.

Clients who call from a rotary-dial telephone will not be able to hear the BIS recorded information. However, if the call is placed during office hours, it will be transferred directly to an agent.

Quebec Contact(s):
See National Contact.

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National Contact(s):
Border Information Service - BIS
Canada Border Services Agency
Telephone: 204-983-3500 or 506-636-5064
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html