Power Outage Safety
Most power outages last for just a few moments. In extreme cases such as severe weather or earthquakes, outages can last for more than a day. Because power failures do happen, it makes sense to be prepared for them. Print off a copy of this information about what to do when the power goes out and keep it with your emergency supplies.
If You See a Fallen Power Line
If you see a fallen power line, please call us with the exact location. Keep back a minimum of 10 metres (33 feet) from the wires or anything in contact with them and warn others of the danger. Always assume that the lines are energized.
Shuffle or Hop, Don't Step
If your vehicle makes contact with an energized line, remain inside until help arrives. If you must get out due to fire, jump out with your feet together. Then shuffle away, keeping both feet close together. Never contact the ground and your vehicle at the same time.
Learn more about the 7 Steps to Electrical Safety.
Preparing for an Outage
It's best to plan ahead so you are ready if an outage should occur. Having a plan can help you deal with an outage and stay safe. These pages have checklists and tips for before, during and after an outage, which you can use to be prepared at home or at work.
Reporting Outages
We urge customers to call us, as this helps determine the extent of the outage and helps us ensure that power is restored as quickly as possible. To report an outage or electrical emergency, call 1 888 POWERON (1 888 769-3766), or *HYDRO (*49376) on your cellphone.
If you see lines or poles down, or see any sparks, flames or smoke, call emergency services immediately.
