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Client Service Every year at Assessment Services, we process more than 14,000 building permits
from Nova Scotia's 55 municipalities, analyse about 20,000 sales that occurred
in the market and investigate and processe approximately 10, 000 appeals. In
addition, we handle more than 40,000 inquiries from property owners. We measure
our success by the accuracy of our valuations and the level of service we provide
to our clients. Accuracy of Our Valuations Indicators of the accuracy of our data include the number of appeals filed, losses in court and the accuracy of our valuations relative to sales transactions on the market. Below, a chart illustrates that the number of appeals has substantially declined since 1998 while total assessment value increases each year. Client Service One of Assessment Services' most important priorities is the provision of outstanding client service to municipalities and property owners. Our day-to-day interaction with our clients includes a multitude of activities: reviewing building permits provided by municipalities, sharing addresses and ownership information with municipal offices, property inspections, and responding to inquiries. The release of assessment notices usually results in 10,000 to 14,000 inquiries from property owners over a 4 week period. Every year, property owners who call Assessment Services are surveyed to find out how they rate our service. The chart below shows that in 2004, most (71%) were satisfied with how their call was handled. A survey was not conducted in 2000. More feedback from the 2004 survey of Nova Scotia property owners:
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