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About Telehealth Ontario
- What is Telehealth Ontario?
Telehealth Ontario provides a free and confidential service whereby Ontarians can get advice and information from Registered Nurses. The service is available 24 hours per day, 7 days a week, year-round.
- How can I contact Telehealth’s Registered Nurses?
To speak to a Registered Nurse, call Telehealth at 1-866-797-0000 or TTY at 1-866-797-0007.
- What should I expect when I call Telehealth?
When contacting Telehealth, you will be asked a series of questions designed to help assess the seriousness of the problem you’re experiencing. Based on this assessment, Telehealth’s Registered Nurses will advise you of treatment options available to you, and recommend a course of action. Telehealth will not require your Ontario Health Card number to assist you.
- What information can a Telehealth Registered Nurse provide?
Telehealth’s Registered Nurses will provide you with confidential health advice, or general health information, as well as advise you on whether your condition would best be dealt with at home, at a clinic or family doctor, through a community service, or at a hospital emergency room.
- What personal information will Telehealth’s Registered Nurses require from me?
Personal information is not required to utilize Telehealth’s services.
- Under what circumstances should I contact Telehealth?
Telehealth Ontario can provide confidential advice on health issues such as:
- Symptoms that may require medical attention
- Acute Illness or injury
- Chronic illnesses
- Healthy diet and lifestyle
- Teen health and lifestyle issues
Telehealth Ontario’s services do not replace a call to 9-1-1 in emergency situations
- Under what circumstances should I contact my doctor rather than Telehealth?
Telehealth Ontario cannot diagnose illnesses or replace regular medical checkups and physician’s advice. Telehealth is an advisory service designed solely to assist you in determining what health services could best be utilized as a first step in remedying your situation.
- Are drug prescriptions available through Telehealth?
Telehealth cannot prescribe any medications, but can offer referrals to pharmacists for information on drugs you have questions about.
- Are Telehealth Ontario’s services really free?
Telehealth is provided by the Government of Ontario, for free, to all Ontarians. You do not need an Ontario Health Card to use this service.
- Is there more information on Telehealth Ontario available online?
More information on Telehealth Ontario can be found on the Telehealth Ontario page of the Ministry of Health and Long-Term Care website.
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