General Management

• Managing for Business Success (Strategis): A Web portal for owners and managers of small and medium-sized businesses who need sources of practical information, tools and advice for just-in-time solutions to their management challenges.
• Steps to Competitiveness (Strategis): An electronic information product developed to enhance the competitiveness of service SMEs through the online presentation of business and management information, including self-assessment tools.
• Conducting Effective Meetings: This fact sheet discusses five components that are essential to conducting effective meetings.
• Selecting Professional Services: This fact sheet describes how professional services can contribute to the success of a small business.
• Problems in Managing a Family-Owned Business: This fact sheet discusses problems in managing a family-owned business from the viewpoint of the family member who is the company's manager.
• Preventing Theft: This fact sheet provides steps to prevent employee embezzlement and pilferage, shoplifting, burglary and robbery loss.

Managing Your Sales

• Developing New Accounts: This fact sheet presents a systematic approach to finding, getting and keeping customers whose sales volume produces profit for you.
• Setting the Right Price: This fact sheet highlights issues to be considered when establishing the markup on a product.
• Measuring Sales Force Performance: This fact sheet discusses the development of benchmarks that will allow a sales representative's performance to be measured in numbers that are profit-oriented.
• Checklist for Profit Watching: This fact sheet will help you analyze your profits, the contribution of each of your product lines or services to them, and will help you determine if you have the kind of record system you need.

Managing Your Finances

• Attacking Business Decision Problems With Breakeven Analysis: fact sheet illustrates ways in which break even analysis can be applied to sales, profits, and costs.
• Setting Up a Pay System: This fact sheet provides time-tested concepts for determining competitive pay levels and for maintaining fair pay relationships among the jobs comprising a small company.
• Credit and Collections: This fact sheet shows the owner-manager how to plan for the movement of cash through the business and thus plan for future requirements.

Hiring and Managing Employees

• Human Resources Management (Government of Canada): A one-stop Web site to help you manage people and build business skills.
• Employee or Self-Employed? (Canada Revenue Agency): Created for payers or workers who want to know whether they are in an employer-employee relationship or a business relationship.