Service Standards

Our commitment to serving clients means that when you contact the Canada-Saskatchewan Business Service Centre:

• We treat you with courtesy and respect;
• We provide information about a wide variety of business-related topics; in the case of government information, we serve as a first point of access;
• We provide current information on federal and provincial government business-related products, programs, services and regulations that is accurate, relevant and timely;
• Our services include basic information sourcing, pathfinding and referral;
• Our service is provided in the official language of your choice;
• You are able to speak to an Information Officer from 8:00 am - 5:00 pm (central standard time), every government business day;
• Our Web site is available 365 days per year, 24 hours per day, except during periods of system maintenance;
• We answer phone calls promptly, within three rings.
• You can access the Canada-Saskatchewan Business Service Centre from all regions of Saskatchewan, without long distance charges;
• We respond to you within one business day, upon receipt of your request in person, by telephone, fax, mail or e-mail;
• If we are unable to provide an immediate answer when you first contact us, we will provide an estimate of the time required to obtain an answer to your question(s);
• If you must be referred, we provide you with the telephone number of the contact who will best assist you. In order to improve our service, we encourage you to report back on unsuccessful referrals;
• We strive to serve you through the method of your choice: in person, by telephone fax, mail, e-mail, or through the Internet.

If, for any reason, you are not satisfied with our services:

• We acknowledge when things go wrong and do our very best to correct the problem promptly.
• We are committed to client satisfaction.
• We encourage you to let us know how well we are serving you. Please help us to understand what you want, what you need, and what you think about the way we serve you.
• This is our commitment to quality; our commitment to You. If you want to comment on these standards and how we are maintaining them, please e-mail us. Our e-mail address is saskatchewan@cbsc.ic.gc.ca.