A customs broker offers the following services:
One of the main reasons for hiring a customs broker is to free up the exporter’s time to take care of other business matters. Also, a customs broker’s expertise in bringing goods across the border can prevent errors, thereby saving the importer time and money. The more complicated the shipment, the better it is to retain the services of a customs broker. For example, there could be mistakes in the documentation if a wide variety of goods falling under different classifications are sent in a single shipment. Or, the goods may be subject to special import controls.
Customs brokers are not federal government employees. When choosing a customs broker, get a number of quotes from different companies. Decide which services you require and find out exactly which charges apply to each specific service. As the importer, you are liable for all duties owing until either you or your broker pays them. This applies regardless of whether or not you paid the amount to your broker. Therefore, make sure the broker you select is reliable and financially reputable. Don’t be embarrassed to ask for references -- that is, companies they have done work for. Then call these companies and ask them if they were satisfied with the broker’s services.
Many Canadian customs brokers have offices in the US and some have contacts in other countries. You may also arrange for a foreign broker to help you.