Frequently Asked Questions (FAQ)

What are the system requirements for the WCB Online Incident Reporting System?
How do I "sign" an electronic Incident Report?
If I register to use the Online Incident Reporting System, can I still submit Incident Reports via
phone, fax, or mail?
When can I use the Online Incident Reporting System?
How often do I have to change my password and how do I do it?
What passwords can I use?
How do I change, add or delete registered user access for my organization?
I can't log on to the Online Incident Reporting System, what do I do?
How do I register to use the WCB Online Incident Reporting system?
How do I get more detailed assistance in using the WCB Online Incident Reporting System?

Question:
What are the system requirements for the WCB Online Incident Reporting System?

Answer:
The system requirements for WCB's Online Incident Reporting System include:

Microsoft Internet Explorer 4.0 (5.0 + recommended) (128-bit encryption version)
JavaScript enabled on your web browser
Cookies enabled on your web browser
Internet Account
800x600 display resolution, 1024 X 768 display resolution recommended

If your computer system does not meet any of the above requirements, a screen is displayed when you log on informing you of the minimum criteria and a list of messages that describe what part of your system does not meet the requirements.

While there is no minimum Internet connection speed required, faster connection speeds will provide better performance.

Question:
How do I "sign" an electronic Incident Report?

Answer:
No signature is required. Signature authority is verified during the registration process.

Question:
If I register to use the Online Incident Reporting System, can I still submit Incident Reports via phone, fax, or mail?

Answer:
Absolutely! The Online Incident Reporting System is only one method for communicating information to WCB.

Question:
When can I use the Online Incident Reporting System?

Answer:
WCB's Online Incident Reporting System and technical support is available to you 24 hours a day, seven days a week. (This availability level is subject to change.)

Question:
How often do I have to change my password and how do I do it?

Answer:
For security purposes, you must change your password on your initial log on and every 12 months afterwards. You can also change your password anytime you want. Changing your password is a very simple process.

To change your password:

Check the Change Password box on the Log on screen. (When you are required to change your password, the Change Password screen will automatically be displayed.) The Change your password screen will be displayed.
In the Current Password field, enter your current password.
In the New Password and Re-enter New Password fields, enter your new password.
If you have entered an invalid password, an error message is displayed at the bottom of the screen.

Question:
What passwords can I use?

Answer:
The following list contains the password rules for the WCB Online Incident Reporting System:

Use unusual passwords. Never use familiar names such as the names of your children or the name of your company as passwords.
Your initial password will be a randomly generated, 6-character password. You must change this initial password the first time you log on to the system.
The following table describes the rules for subsequent passwords:

Your password...	Your password cannot...
Must be between 6 and 16 characters in length and must be different from the previous 4 passwords you have used for this system.	Be equal to patterns consisting of 6 keys in a row on the keyboard (i.e. qwerty, asdfgh, etc.) or their capitalizations or shift representations.
Can be of mixed case (i.e. A and a) and can contain special characters (not including spaces).	Contain more than 3 identical consecutive characters in any position from the previous password.
Must contain a combination of at least two alphabetic, numeric, or special characters (i.e. 12345a, pswd#r, etc.).	Contain more than 2 consecutive identical characters.
	Be of license plate number or postal code format.

Question
How do I change, add or delete registered user access for my organization?

Answer:
To update user information, your organization's Security Administrator will need to advise the WCB Technical Support Team at 954-4803 in Winnipeg or toll free at 1-866-751-9245.

Question:
I can't log on to the Online Incident Reporting System, what do I do?

Answer:
Contact the WCB Technical Support Team at 954-4803 in Winnipeg or toll free at 1-866-751-9245.

Question:
How do I register to use the WCB Online Incident Reporting system?

Answer:
The first step to using the Online Incident Reporting System is to become a registered user. For security purposes, there must be only one person in your organization who registers all of the users within your organization. This person will become the Security Administrator for your organization.

When contacting the WCB Technical Support Team to register your organization’s users, the Security Administratior will need the name and phone number of all the users they wish to register and a challenge-response phrase.

The Security Administrator will also need the following information for each of the WCB-registered firms in your organization:

the WCB Firm Number
the WCB Industry Code and corresponding rate
the last reported Annual Estimated Earnings, or the last reported Quarterly Earnings
e-mail address for the Incident Report contact in each firm (this e-mail address will be used to notify your organization in case a claim involving your organization is initiated by another party)

This information is required to confirm that you are an authorized staff person of your organization and makes the registration process smoother. The required WCB information can be found on your:

Account Statement
Annual Workers' Earnings Report
Quarterly Earnings Report

To register, phone the WCB Technical Support Team at 954-4803 in Winnipeg or toll free at 1-866-751-9245. A WCB Technical Support Team Member will help you register all of the users for your organization.

Once you are registered, a WCB Technical Support Team Member will phone you back with all of the User IDs and passwords for your organization's users.

Question:
How do I get more detailed assistance in using the WCB Online Incident Reporting System?

Answer:
If you require claim-related assistance with the Online Incident Reporting System, please contact the Claim Information Centre at 1-800-362-3340. The Claim Information Centre is available to you Monday to Friday, 8:00 AM to 7:00 PM.

If you require technical assistance with the Online Incident Reporting System, please contact the WCB Technical Support Team at 954-4803 in Winnipeg or toll free at 1-866-751-9245. The Technical Support Team is available to you 24 hours a day, 7 days a week.