Manitoba
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Service Transformation Manitoba

 

Service Transformation Manitoba

The Manitoba Government has made a commitment to Manitobans to continuously improve the way it operates and delivers services to citizens by modernizing government. Modernizing government provides improved outcomes in:

These outcomes need to be agreed to by management. Those outcomes could be used to measure the long-term results of modernization efforts.
  • Increased public satisfaction for accessing and using government services
  • More efficient and cost effective processes for citizen facing and internal services
  • Consolidation and strengthening of Manitoba's technology investments
  • Improved planning and decision making with more timely and comprehensive information
  • More responsive and flexible reactions to market changes and demands

Service Transformation Manitoba (STM) was established in December 2006 as a central leadership position for modernizing government. Working under the direction of the Deputy Minister of Science, Technology, Energy and Mines and the Assistant Deputy Minister, STM provides strong leadership to the activities of modernizing government operations and leveraging the values of SAP across the Public Sector.

STM drives the Manitoba Government's Transformation Strategy and the Enterprise Resource Planning (SAP) implementation for the public sector. Using solution building tools, STM works with clients and provides enabling frameworks and tools to develop innovations and transform government business.

The result: better service for citizens, businesses and a better deal for the taxpayer.

Transformation of government is inspired by citizen demands to have a better life and provide seamless services to individuals needing services and doing business in the Province. Technology is the backbone of delivering many, many services across all sectors including health, access to education, pensions, reducing administrative burdens of front line staff delivering services, providing support and tools to help front line staff help citizens break cycles of poverty and crime and providing opportunities to improve the economy through streamlined business transactions, leaner government and better regulation.