Parks Reservation Service - Reservation FAQs
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When can
I make a reservation?
The Parks Reservation Service opens the first Monday in February for Cabins,
Yurts and Group use reservations and the first Monday in April for campsite reservations.
Online reservations will be available seven
days a week / 24 hours a day starting at 7:30 a.m. on that first day.
Our call centre is available to book your weekend getaway in the great
outdoors during the following hours. Please call 948-3333 in Winnipeg or
1-888-482-2267 toll free.
February 4, 2008 |
Monday |
7:30 a.m. to 5:00 p.m. |
February 5 to April 6, 2008
Closed February 18 and March 21
|
|
Monday to Friday |
8:30 a.m. to 5:00 p.m. |
April 7 to May 1, 2008 |
Mondayto Friday |
7:30 a.m. to 6:00 p.m. |
May 2 to September 7, 2008 |
|
Monday to Thursday
Friday
Saturday and Sundays |
7:30 a.m. to 6:00 p.m.
7:30 a.m. to 8:00 p.m
10:00 a.m. to 6:00 p.m. |
September 8 to October 11, 2008 |
|
Monday to Thursday
Friday
Saturday
Sundays |
8:30 a.m. to 5:00 p.m.
8:30 a.m. to 8:00 p.m
10:00 a.m. to 4:00 p.m.
Closed |
In person (February - October)
665 Stafford Street
Winnipeg |
|
Monday to Friday |
8:30 a.m. to 5:00 p.m. |
Helpful
Hints
More campers have found online reservations to be fast and easy.
More campers call on Mondays and Tuesdays to make their reservations than
any other day of the week.
To avoid any delays in answering your call, try calling in the afternoon to
beat the morning rush. The morning is usually when our call volumes are the
highest.
What is
a reservation window and how does it impact on me?
A reservation window is the period of time before your planned arrival date
when you are unable to book a site. If a park has a 2-day reservation window,
you cannot make a reservation within 2 days of your intended arrival date.
For instance, if you want to reserve at Nutimik Lake for a Friday evening arrival,
you must book your site by midnight on the previous Wednesday. Generally, most
of Manitoba's provincial parks have a 1 or 2 day reservation window.
Our computerized locations have zero reservation
window. Reservations at these locations can be made up to
11:00 a.m. the day of arrival.
Are there
a minimum number of nights that I have to book?
For most campsites, you only have to book one night unless you plan to visit over
a long weekend and then you are required to book a minimum of 2 nights
and must include Saturday night. Certain locations offer sites that require a 7 night minimum stay of a Sunday to Sunday basis.
Cabin and Yurt reservations require a 2-night minimum at all times.
How many
nights can I reserve?
You can reserve a campsite up to 21 nights on any single reservation. Back-to-back
reservations exceeding 21 nights on the same campsite are not permitted to
ensure fairness of access to all campsites by all campers.
Making back-to-back reservations (exceeding 21 nights) for different sites
in the same campground is permitted.
There is a 14-night maximum in effect for cabins and
yurts.
What information
do I need to make a phone reservation?
When you call the reservation service, you can make the booking process faster
and easier by having the following information available:
- arrival and departure dates
- your name, address and telephone number
- type of camping unit
- preferred park/campsite/service
- number of people in your party
- Visa or Mastercard and the expiry date
Note: If you are making a reservation for another
party, you must have their information available at the time of your call.
What information
do I need to make an on-line reservation?
You will be required to set up an account with a personal user name and password. The
account will require your name, complete address, 10 digit phone number and
an active e-mail address. To complete the reservation process you will
need:
- arrival and departure dates
- type of camping unit
- preferred park/campsite/service
- number of people in your party
- Visa or Mastercard and the expiry date
How do
I pay for the reservations I make?
Reservations made by phone or in person may be paid by Visa, Mastercard, cash,
cheque, money order, travellers cheque, and debit card. Some conditions
do apply.
On-line reservations can be paid by Visa and Mastercard only.
What are
the Check-in and Check-Out times?
All campgrounds maintain a 4 P.M. check-in time and 3 P.M. check out time.
Please respect the check-out time for the next incoming camper! Cabins
and yurts provide
a 4 P.M. check-in and a 12 noon check out. This allows campground staff
an opportunity to clean the cabin in anticipation of the next guest. Group
Use check in/check out times vary by location. Your customer service representative
will advise you on arrival and departure times.
What if
I arrive late or want to leave early?
Your campsite/cabin or yurt will be held until 11 a.m. the day after your scheduled
arrival. If you know you will arrive later, simply contact the park or call centre and they
will continue to hold your site as long as you are in
touch with them. Fees will apply for each night your
reservation is held. If you want to leave your campsite
early, drop by the campground office and the attendant
will process a refund on your behalf for the unused
portion of your stay. Early departure refunds are
not granted for cabins and yurts.
What happens
if I do not show up?
If we have not heard from you and you do not arrive by 11 a.m. the next morning,
we consider you a "no-show". At this point, your reservation is considered
forfeit along with all fees and the campsite/cabin/yurt will be made available to
other campers.
How many
camping units can I use on a campsite?
You are allowed one camping unit per site (tent, tent-trailer, camper-truck,
motor home, and 5th wheel) and if space allows you can set up an additional
tent and/or dining tent. Please remember that this campsite is for the use
of a maximum of 4 adults or one family unit. A family unit is generally defined
as a parent(s) and children under the age of 18, with the possible addition of
a grandparent or similar relative. All persons must be accommodated within
the allowable camping unit and additional tent.
Can I
choose the site I want?
Certainly! If your favorite site is available - book it!
Are pets
allowed?
Sure, but please remember to clean up after your pet and ensure that your
pet is leashed and under physical control at all times. Pets are not allowed
on any beach.
Pets are not allowed in the Yurts or Cabins.
Do I need
a Park Vehicle Permit?
All motorized vehicles must have a park vehicle permit while in one of Manitoba's
provincial parks. A Casual Permit (valid for 3 consecutive days) or an Annual Park Vehicle Permit (valid from May 1 to April 30)
is available at all campground offices and most locations where fishing and
hunting licenses are sold. Please ensure that you acquire the appropriate permit.
Park Vehicle Permits are not require on the following
weekends:
Family Fishing Weekend - June 6, 7 and 8th
Canada's Parks Day - July 19
Labour Day Weekend - August 30, 31 and September 1st.
Who can
I call if I have a question or concern?
If a customer service representative is not able to address your question
or concern, please feel free to contact The Parks Reservation Service at (204)
945-0138 or 945-5861 or email us.
- Reservation Reservation FAQs
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