Media Accountability
CBC/Radio-Canada is fully committed to maintaining accuracy, integrity and
fairness in its journalism. As a Canadian institution and a press undertaking,
CBC/Radio-Canada is committed to compliance with a number of principles.
Foremost among those is our commitment to scrupulously abide by the journalistic
code of ethics formulated in our own handbook of
Journalistic Standards and
Practices, which stresses lack of bias in reporting.
The Ombudsman is completely independent of CBC/Radio-Canada program staff and
management, reporting directly to the President of CBC/Radio-Canada and, through
the President, to the Corporation's Board of Directors. He or she acts as an
appeal authority for complainants who are dissatisfied with responses from
program staff or management.
The Ombudsman generally intervenes only when a correspondent deems a response
from a representative of the Corporation unsatisfactory and so informs the
Office of the Ombudsman who determines whether the journalistic process or the
broadcast involved in the complaint did, in fact, violate the Corporation's
journalistic policies and standards.
250 Front Street West
P.O. Box 500, Station A
Toronto, Ontario M5W 1E6
e-mail: ombudsman@cbc.ca
Website: cbc.ca/ombudsman/
P.O. Box 6000
Montréal, Quebec H3C 3A8
e-mail: ombudsman@radio-canada.ca
Website: radio-canada.ca/ombudsman/