Food Recall and Emergency Response

The CFIA coordinates food emergency response across Canada. Our top priority is timely and effective response to food safety emergencies. We have established a 24-hour service standard to respond to all Class One food recalls.

Notify the CFIA immediately when you suspect that your firm has sold, distributed or imported a product that may pose a serious risk to consumers.

Information we provide for the general public includes:

• Causes of Food Borne Illness
• Food Recalls / Allergy Alerts
• Food Safety Tips and Facts
• Restaurant and Food Service Inspection in Canada

Information we provide for industry includes:

• Recall Plans
  • Distributors' Guide
  • Importers' Guide
  • Manufacturers' Guide
  • Retailers' Guide

• Foodborne Illness Outbreak Response Protocol (FIORP)

CFIA Notification

Notify the CFIA immediately when you suspect that your firm has sold, distributed or imported a product that may pose a serious risk to consumers. Provide the CFIA with the following information:

• a detailed description of the nature of the problem
• the name, brand, size, lot code(s) affected
• details of complaints received and any reported illnesses
• the distribution of the product - local or national
• when the product was distributed (specific dates)
• label(s) of the product(s) which may be recalled
• the total quantity of product imported and distributed
• the name of your firm's contact with the CFIA
• the name and telephone number(s) for your firm's after-hours contact

This information is pertinent for the CFIA to develop an accurate and complete risk management strategy.

Recall Contact List

• Atlantic - 506-381-7683
• Quebec - 866-806-4115
• Ontario - 416-665-5049
• Manitoba - 204-797-4501
• Saskatchewan - 306-529-0671
• Alberta - 403-661-7505
• British Columbia - 604-978-1120