Common menu bar links
Border Information Service
Features
Frequently Requested
Travellers
- Identification requirements
- Border wait times
- Personal exemptions
- Visiting Canada
- Moving back to Canada
- Settling in Canada or coming to Canada to study or work
Commercial
Important to Note
Inspections
The Border Information Service (BIS) is a telephone service that automatically answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts.
Service |
||
|---|---|---|
| Calls within Canada Toll-free |
1-800-461-9999 | |
| Calls outside Canada Long distance charges apply |
1-204-983-3500 1-506-636-5064 |
|
| TTY within Canada For those with hearing or speech impairments |
1-866-335-3237 | |
You must choose one of the following four options before pressing “0” to speak to an officer.
- Personal or traveller
- Business importation/exportation
- Currency exchange rates
- Coming to Canada
Officers are available Monday to Friday (08:00 - 16:00 local time / except holidays) should callers require additional information.
During high volume call periods, callers will be placed into a queue until an officer is available.
Helpful Hints:
Touch-tone phone users may use shortcuts at any time during the recorded message:
- Press "*" to return to the previous menu;
- Press "#" to repeat the message.
Rotary-dial phone users cannot make selections from the recorded menus; however when calling during business hours, they will be transferred to an officer.
