The Public

Introduction

Source

Library and Archives Canada

Library and Archives Canada (LAC) provides services to members of the public who wish to consult the documents of its collection or order photocopies and reproductions.

LAC begins implementation of new approach to service delivery - New

Reference Services Charter

1. We provide equitable service to all Canadians using multiple channels.
2. We offer orientation services to assist you in accessing our facilities and collection.
3. By appointment, we provide access to Library and Archives Canada staff to assist you in your research. We do not conduct research on behalf of clients.

While we make every attempt to accommodate our clients' requests, we must work within our existing capacity.

Our reference specialists are available:

• To help with your research
• To help find answers to your questions
• To assist you in using our collections and resources

Video: How to Begin your Search Online - New

Video: Orientation Services for Clients at 395 Wellington - New

Research Tools
Search our website's databases to find references to a large number of our documents.

Academic Researchers
An online guide to help you get started.

Ask Us a Question
We can answer your questions or help you find a reference to the document you are looking for.

Consulting and Borrowing Material
Useful information for consulting the collection.

Preparing for a Visit
Plan your visit to the main building of LAC, located at 395 Wellington Street in Ottawa.

Photocopies and Reproductions
How to order photocopies and reproductions of documents.

Conditions for Access to and Use of Documents
These pages describe conditions for access and use which could apply to some documents.

Services to the Public from A to Z