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What do I do if I run into technical problems with my online application?

We want to know about the technical issues you may be experiencing, so we can help solve the issue.

If you run into any technical problems with your online application, email question@cic.gc.ca describing the nature of the problem, with a screenshot, if possible, of the page where you experienced the problem and the error message you received. In the subject line of the email, please write “Technical Issue” with a short description of where the issue is happening (for example: “Technical Issue: uploading documents”.

The more information we have, the faster we can help to resolve the issue. To further help us, please include the following information, if you have it, in your email:

  • Surname (last name)
  • Given name(s)
  • Date of birth
  • Country of birth
  • Unique Client Identifier/Client ID Number, if available
  • Application number, if available
  • Your current status in Canada and the date of expiration, if applicable
  • Complete address. If the residential address is different from the mailing address, please provide both addresses.
  • Telephone number(s)
  • Type of application (work permit, study permit, visitor record, etc.)
  • The date your application was submitted , if applicable

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