Returns

Return policies

All sales are final. In the event that you receive defective or incorrect items in your order, please notify us within 7 days of receipt. See "How to return items" for further information on how to proceed.
Depository Libraries should consult the Depository Services Program Retention Guidelines prior to proceeding with a return.
PDS Distributors should consult our Commercial Policy prior to proceeding with a return. Contact us if you do not yet have a copy of our Commercial Policy.

All Returns require pre-authorisation. To obtain authorisation, contact us. We'll provide you with a Return Merchandise authorisation (RMA) number.

All publications returned must meet the following conditions:

unless the publication was previously defective, it must be in a resalable condition;
the return authorisation request is made within 7 days of receipt;
a copy of the invoice or packing slip is included;
all parcels are labelled clearly with "Returns" and multiple boxes are numbered as follows: 1 of 3, 2 of 3 and 3 of 3.

Returns that do not meet all of these conditions cannot be processed.

Upon receipt of the merchandise we will process your return.