Service standards 

Canada Business Network is committed to providing your small or medium business with high-quality information through service excellence tailored to your needs.

We offer you choice and convenience with our service channels:

We provide you with information that is:

  • Comprehensive
  • Relevant
  • Accurate
  • Current

Access

Our services are available:

  • Through the channel of your choice
  • In the official language of your choice
  • During local business hours, Monday to Friday, with extended hours of operation at many service centres
  • To people with disabilities, with ease of access

Detailed information on hours of operation for each service centre is available at http://www.canadabusiness.ca/eng/page/contact/.

Timeliness

We aim to respond to your inquiries as soon as possible, with the following targets in mind.

On the telephone:

  • We answer your telephone calls within 20 seconds.
  • We return your voicemail messages within one business day.

At a Canada Business Network service centre:

  • When possible, we offer assistance within five minutes.
  • We process your mail inquiries within one business day.
  • We respond to your emails or fax inquiries within one business day.
  • If your inquiry requires more extensive research, we provide you with an estimated response time.

Accuracy and Quality of Service

  • Our documents, tools and website content (including information on federal, provincial and territorial business-related products, programs, services and regulations) are reviewed regularly for accuracy and relevancy.
  • We outline the rules and regulations that apply to your business.
  • Referrals are made with the most accurate and appropriate contact information available to us.
  • We respect your privacy, and treat you with fairness, courtesy and respect.

Comments and Suggestions

We welcome your comments and suggestions to improve our services.

Call: 1-888-576-4444

TTY: 1-800-457-8466

Click:  www.canadabusiness.ca/eng

Visit: a Canada Business Network service centre near you