Accessibility 

Are you looking for talented employees? Do you want to attract more customers? Making your business accessible to persons with disabilities can help. Your business will get a reputation for being open to all. Start implementing changes now as an investment in your future — make the necessary renovations to your building, train your employees, and update your website so that it's easy for all visitors to find what they want. Be prepared to provide your customers with the highest level of service and to provide your employees with the best work environment possible. A growing population of persons with disabilities is looking for businesses that are accessible. Let your business be one of them.

Currently, only Ontario has a law in place requiring businesses to be accessible to everyone. However, other provinces are considering doing the same thing. If you live in a province or territory that does not yet have accessibility regulations for businesses, don't wait until they are created in your region. It may be only a matter of time before all of Canada implements these standards. Ensure that your facility, your website and your employees are more welcoming to everyone with disabilities now. Making it easier for the many Canadians with disabilities to do business with you makes good business sense.

• Making Ontario Accessible
  Applies only to: Ontario

  Find out what you need to do to make your business or workplace accessible for people with disabilities.

Accessible workplace

If you want to attract the right employees to your business and ensure that they are productive, make them feel comfortable and welcome.

• Making your workplace accessible

  Use this checklist to learn how to make your workplace accessible and how to attract and hire talented employees with disabilities.

• Building codes, regulations and related standards

  Find out about the building codes and standards in your province or territory.

• A Place for All: A Guide to Creating an Inclusive Workplace

  Find out how to work with your employees to get rid of barriers and create a workplace that accommodates employees with disabilities.

• Support for hiring persons with disabilities
  Applies only to: Québec

  Thinking of hiring a person with a disability? If so, find out about financial options that can help you offer them a job.

Accessible service delivery

What's the best way to beat the competition? Know what your customers want and supply it quickly, while building good client relations. Be sure that you and your employees know how to provide excellent service to everyone: in person, on the phone or on your website.

• Accessibility standard for customer service
  Applies only to: Ontario

  Learn how to comply with the Ontarian law on accessibility to give your customers with disabilities the best service possible.

• Web content accessibility guidelines

  Make your website accessible to all users, including those with a disability, by familiarizing yourself with accessibility guidelines that will help your content reach your full audience.

• Accessible design for the built environment

  Learn how to make your buildings accessible to persons with different kinds of disabilities.

• Making buildings and spaces accessible

  Find out if your place of business is accessible to persons with disabilities and what you can do to make the necessary changes.

Accessible tourism and transportation

If you have a tourism or transportation business, there are regulations, standards and guidelines concerning accessibility to your vehicles, buildings, and services.

• Codes of practice for transportation service providers

  With a focus on communications, passenger terminals, airplanes, trains and ferries, learn how to make your transportation business accessible to persons with disabilities.