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- Public Enquiries Contact Centre
- Allegations and Complaints Enquiries
- Media Enquiries - Communications
- Regional Offices Contacts
- Departmental Library
- Indian Residential Schools
- Webmaster
If you are unable to access an auto e-mail feature from your browser, you may wish to manually cut and paste the e-mail address into your e-mail software.
For those clients who are communicating by e-mail, please note that there are occasional difficulties in replying to Internet e-mail due to problems with external systems. Please include your regular mail address and/or your telephone number with your e-mail to ensure that we may contact you in the event of such a problem.
Statistical Enquiries (socio-demographic)
For help with socio-economic and demographic statistics, please call the Contact Centre. Your enquiry will be acknowledged within 3 business days with expected delivery date of the information requested.
E-mail: Infopubs@aadnc-aandc.gc.ca
Phone:(toll-free):1-800-567-9604
TTY: (toll-free) 1-866-553-0554
AANDC Public Enquiries Contact Centre
The Public Enquiries Contact Centre provides information and free publications related to departmental programs and services. The Contact Centre will provide you with the information requested, or send requested publications within three business days following receipt of your request. Please note that some complicated information requests may take up to ten to fifteen business days, or longer, but we will provide you with an estimate of the time required to answer your request within three business days.
Aboriginal Affairs and Northern Development Canada
Terrasses de la Chaudière
10 Wellington, North Tower
Gatineau, Quebec
Postal Address:
Ottawa, Ontario
K1A 0H4
Email: InfoPubs@aadnc-aandc.gc.ca
Phone: (toll-free) 1-800-567-9604
Fax: 1-866-817-3977
TTY: (toll-free) 1-866-553-0554
Allegations and Complaints Enquiries
Individuals interested in addressing complaints about the conduct of First Nation/Inuit/Métis government bodies and organizations in relation to the funding of the department and the way those funds are administered, can do so by contacting the Assessment and Investigation Services Branch for a response. The Coordinator's contact information is as follows:
Assessment and Investigation Services Branch
Aboriginal Affairs and Northern Development Canada
Room M02
10 Wellington Street
Gatineau, QC
K1A 0H4
E-mail:
CNAP-NACC@aadnc-aandc.gc.ca
Phone: (toll free) 1-800-567-9604
819-953-7012
Fax: 819-997-8312
Media Enquiries - Communications
Members of the media who have inquiries on any program area or issue are invited to contact a member of the Public Affairs Unit for a prompt reply. Within one business day you will receive an estimate of how long it will take to respond to your request. (Please note that most standard calls can be handled within one to two business days.)
Phone: 819-953-1160
The Departmental Library
Need help with research on the department, Canadian Aboriginal Peoples or the Canadian North? The Library will provide you with information that is easy to find within three business days. Research for complicated requests may take fifteen to twenty business days, or longer, but we will provide you with an estimate of the time required to answer your request within three business days.
E-mail: Reference@aadnc-aandc.gc.ca
Phone: 819-997-0811
Indian Residential Schools
For general enquiries regarding Indian Residential Schools, please contact:
Indian Residential Schools Settlement Agreement Call Centres
Common Experience Payment (CEP)
1-866-699-1742
(TTY 1-800-926-9105)
The CEP telephone support staff responds to enquiries Monday to Friday from 8:30 a.m. to 4.30 p.m. local time, and 9:00 a.m. to 5:00 p.m. in Newfoundland.
CEP applicants may call for general inquiries, and for assistance in the completion of applications. This call centre will also answer specific enquiries about the status of an application.
Common Experience Payment (CEP) Response Centre
1-866-565-4526
7 days / week 8:00am - 11:00pm EST
CEP applicants may call the CEP Response Centre for general inquiries, and for assistance regarding their CEP application. This call centre will also answer specific enquires about the status of an application for reconsideration.
Residential School Information Line
1-866-879-4913
7 days / week 8:00am - 11:00pm EST
This call centre will respond to basic questions regarding the IAP, ADR and CEP. They will also mail out IAP and CEP application kits. They are able to confirm the receipt of IAP applications.
Independent Assessment Process (IAP) Info Line
1-877-635-2648
Monday to Friday 8am - 8pm EST
The IAP Info Line is able to respond to a broad range of questions related to the IAP as well as provide claimants and counsel with status updates in regards to specific claims.
Alternative Dispute Resolution (ADR) Help Desk
1-877-635-2648
Monday to Friday 8:00am - 8:00pm EST
Provides callers with information about the ADR, Litigation, and the National Resolution Framework.
Truth and Reconciliation Commission (TRC) Web Site
General Enquiries:
info@trc.ca or 1-888-872-5554
Media Line:
613-992-8195 or 613-325-6724
The Office of the Interim Executive Director of the TRC can respond by e-mail to general enquiries about the status of the TRC and its mandate.
Health Supports Call Centres
IRS Crisis Line
1-866-925-4419
24 hours / day 7 days / week
Provides immediate and culturally appropriate counseling supports to former students that are experiencing distress.
Health Supports for Former Students of Indian Residential Schools - (Health Canada)
Atlantic Region
1-866-414-8111
Québec Region
1-877-583-2965
Ontario Region
1-888-301-6426
Manitoba Region
1-866-818-3505
Saskatchewan Region
1-866-250-1529
Alberta Region
1-888-495-6588
BC Region
1-877-477-0775
Northern Region (Yukon)
1-800-464-8106
Northern Region (NWT and Nunavut)
1-866-509-1769
Monday to Friday 9:00am - 5:00pm
The Indian Residential Schools Resolution Health Support Program provides the following services: professional counseling, emotional support provided by Resolution Health Support Workers, cultural support provided by Elders, and assistance with the cost of transportation.
Internet Webmaster
For information of a technical nature or regarding the site structure, please contact the webmaster. Your enquiry will be acknowledged within 3 business days with expected delivery date of the information requested or corrective action to a technical problem.
E-mail: webmaster@aadnc-aandc.gc.ca
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