Contact Us

The Canadian Forces Housing Agency welcomes your questions, comments and suggestions, which you can send to us by email, mail, telephone or by completing our feedback form. We will address them as quickly as possible.

Emergency After-Hours Response Service

If you have an emergency maintenance issue outside of regular business hours, please contact the Emergency After-Hours Response Service at 1 800-903-2342. Please limit your requests for emergency maintenance to problems that affect health and safety, or that will cause significant damage to the home. Please visit our Emergency After-Hours Response Service page for more information.

Customer Service

Customer feedback is an important indicator of customer satisfaction levels and helps us measure how we are doing and how we can improve. Occupant input is very important and we are committed to maintaining a high standard of customer service.

We have a phased approach for complaint resolution, and we always strive to resolve issues at the lowest level with the greatest efficiency possible for occupants. Please visit our Complaint Resolution Process page for more information.

You can contact our Head Office Customer Service team by email at cfha-alfc.hopscs-glsc@forces.gc.ca or by phone at 1 888-459-2342 (option 2).

General Enquiries

For questions or comments of a general nature, you can reach us by:

Email: cfha-alfc@forces.gc.ca
Phone: 1 888-459-2342
Teletypewriter (TTY): 1 800-467-9877
Fax: 613-998-8060

Mailing Address:

Canadian Forces Housing Agency
National Defence Headquarters
Major-General George R. Pearkes Building
101 Colonel By Drive
Ottawa, Ontario, Canada
K1A 0K2

Housing Services Centres

If you have questions about allocation, rent, availability, maintenance and repairs, etc. at a specific housing location, please contact the appropriate Housing Services Centre.

Media Enquiries

Media representatives can contact the Canadian Forces Housing Agency communication team by email at cfha-alfc@forces.gc.ca or by phone at 1 888-459-2342 (option 3) or you can contact the Department of National Defence Media Liaison Office at 1 866-377-0811 or by using the Automated Media Interface.