Passports

Passport Canada is responsible for issuing Canadian passports.

Service Canada and Canada Post act as passport receiving agents on behalf of Passport Canada, giving Canadians broader access to passport services across the country.

Receiving agents accept general passport applications (adult and child) and simplified renewal passport applications, review them to make sure that they are accurate and complete, collect the application fee along with your original citizenship document, and forward your application package to Passport Canada for processing. Once your application has been approved and your passport is issued, it will be delivered to the mailing address specified in your application.

The Service Canada Receiving Agent service is free of charge and available in these Service Canada Centers. Certain Canada Post locations offer the service for a fee.

Application information

Types of applications that receiving agents can accept

• 5-year and 10-year general adult applications;
• 5-year child applications; and
• adult simplified renewal applications.

Types of applications that receiving agents cannot accept

The complex cases described below are not yet available at Service Canada Centres and must be submitted at a Passport Canada office:

• Your application is urgent (i.e., you will be travelling in less than the advertised processing times).
• Your current passport is still valid for more than one year.
• Your current passport is lost, stolen, damaged or inaccessible (form PPTC 203 is required).
• You do not have a guarantor.
• You are applying on behalf of a child and only one of the parents is participating in the application, no matter what the circumstances (e.g., death, sole custody).
• You are requesting a free replacement.
• You want to extend a limited validity passport.

Financial Information

On July 1, 2013, new passport fees came into effect.

You can pay your application fees at a Service Canada Centre by:

• certified cheque or money order (postal or bank) made payable to the Receiver General for Canada;
• credit card (Visa, MasterCard, American Express);
• debit card; or
• cash (exact change only).

Forms

Application forms are available online on the Passport Canada website.

Additional Information

• If you are a Canadian citizen and you meet certain eligibility criteria, you can renew your passport using the Simplified Renewal Application Process.
• If you are currently living abroad, please visit the Passport Canada website to find out details about applying for a passport abroad.
• As of June 1, 2009, everyone travelling to the United States by land, sea, or air, including U.S. and Canadian citizens, must present a valid passport or another secure document. For a comprehensive list of acceptable documents please visit the Canada Border Services Agency's website.

Contact Information

If you would like more information, or have any questions about the status of your passport application, please consult the frequently asked questions on the Passport Canada website or communicate directly with a service agent.