Telephone numbers

If your enquiry requires us to access your account and release personal information, we will ask you to identify yourself. Please be prepared to provide the following:

your social insurance number or business number;
your name or business name;
your complete address or complete business address;
your date of birth (individual accounts only);
for individual and trust accounts, details from your account or your most recently assessed return, notice of assessment, reassessment, or other tax document; and
for business accounts, details from your business account or your most recently assessed business-related tax information return.

Also see our telephone numbers for making payment arrangements.

Enquiries

TIPS (Tax Information Phone Service) This automated phone service provides information to individuals and businesses (Calls from anywhere in Canada and the United States)	1-800-267-6999 Services offered
Individual income tax and Trust enquiries Tax information for individuals and trusts, including personal income tax returns, instalments, RRSPs, and the Working Income Tax Benefit (Calls from anywhere in Canada and the United States) Hours of service and service standard	1-800-959-8281 My Account
Telerefund This automated phone service provides information about your income tax refund.	1-800-959-1956 My Account
Businesses and self-employed individuals Business and GST/HST registration, payroll, GST/HST (including rebates such as the new housing rebates), excise taxes and other levies, excise duties, corporations, sole proprietorships and partnerships (Calls from anywhere in Canada and the United States) Hours of service and service standard	1-800-959-5525 My Business Account
Universal Child Care Benefit, Canada Child Tax Benefit UCCB, CCTB and related provincial and territorial programs, child disability benefit and children's special allowances (Calls from anywhere in Canada and the United States) Hours of service and service standard	1-800-387-1193 See Web pages
GST/HST credit for Individuals GST/HST credit and related provincial and territorial programs (Calls from anywhere in Canada and the United States) Hours of service and service standard	1-800-959-1953 See Web pages
Provincial Programs for Ontario (PPO) Enquiries related to the Ontario trillium benefit (OTB) payment (includes the Ontario Sales Tax Credit (OSTC), the Ontario energy and property tax credit (OEPTC) and the Northern Ontario energy credit (NOEC)), and the Ontario senior homeowners' property tax grant (OSHPTG) payment. (Calls from anywhere in Canada and the United States) Hours of service	1-877-627-6645 See Web pages
Forms and publications Order publications online or download from the CRA site. You can also use the toll free number to order	Order online or get phone numbers and hours of service
International tax and non-resident enquiries International and non-resident enquiries	Phone numbers and hours of service
e-Services Helpdesk for individuals Call these numbers when you cannot access My Account or Quick Access, or when you need help with NETFILE or Represent a Client	Phone numbers and hours of service
e-Services Helpdesk for businesses Call these numbers when you cannot access My Business Account, or when you need help with GST/HST NETFILE, GST/HST TELEFILE, Filing Information Returns Electronically, Represent a Client, or Payroll Deductions Online Calculator	Phone numbers and hours of service
Corporation Internet Filing Help Desk Call these numbers when you need help with Corporation Internet Filing	Phone numbers and hours of service
TTY (Teletypewriter) For enquiries from persons who are deaf or hard of hearing, or who have a speech impairment. Note: If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number. (Calls from anywhere in Canada and the United States)	1-800-665-0354 More information and hours of service
Charities Client Service Get information about registered charities	1-800-267-2384 Hours of service

Payment arrangements

Income tax Discuss income tax payment arrangements with an agent Hours of service	1-888-863-8657 My Account
Child and family benefits overpayments Discuss Child and family benefits overpayments and make payment arrangements with an agent.	1-888-863-8662 Hours of service
Other payment arrangements Discuss payment arrangements for debts owing to Human Resources and Skills Development Canada, such as; defaulted Canada Student loans, Employment Insurance Overpayments, Employment Programs overpayments and Canada Pension Plan overpayments.	1-866-864-5823 Hours of service