Mission, Vision and Principles

Mission

The Taxpayers’ Ombudsman is committed to ensuring transparency, accountability, and the fair treatment of taxpayers by the Canada Revenue Agency (CRA).

Vision

In every interaction, the CRA treats taxpayers fairly and serves them professionally.

Principles

Independence

• The Ombudsman operates at arms length from the CRA.

Impartiality

• The Ombudsman is neither an advocate for the taxpayer, nor a defender of the CRA.
• The Ombudsman considers the position and perspective of both the taxpayer and the CRA when examining a complaint or issue.

Fairness

• The Ombudsman acts with equity and justice.

Confidentiality

• The Ombudsman holds all communications with those seeking assistance in strict confidence and does not disclose confidential communications unless given permission to do so.