Before contacting us

Before you file a service-related complaint with the Taxpayers' Ombudsman, please follow these steps:

1. Try to resolve the issue with the CRA employee you have been dealing with (or phone the number you've been given).
   
   
2. If you are not satisfied, talk to the employee's supervisor.
   
   
3. If you are still not satisfied with the way your issue is being handled, file a formal complaint with CRA – Service Complaints by submitting a completed Form RC193, Service-Related Complaint. For more information about the CRA service-related complaint processes, read the pamphlet RC4420, Information on CRA – Service Complaints.