Our Commitment to Service

At the Office of the Taxpayers' Ombudsman, we are committed to providing the best possible service to taxpayers who contact our office. We fulfill this commitment to service by following three underlying service standards.

The Office of the Taxpayers' Ombudsman:

• ensures that phone calls in queue are answered by an agent within three minutes - 95% of the time;
• acknowledges receipt of taxpayer contact and/or complaints within two business days - 100% of the time; and
• provides taxpayers with an update on their file every 15 business days - 100% of the time.