Help

Thank you for visiting our website. In an effort to facilitate your experience, the information on Department of National Defence and the Canadian Armed Forces websites has been reorganized based on user goals and tasks.

To assist you in finding the information you are looking for, we recommend that you visit one of the following main sections of our website or try using our Search Engine.


If you are still having difficulty finding what you are looking for please contact us at web.services@forces.gc.ca  Please specify the internet address (URL) and/or title of the page you were trying to access and we will gladly assist you during this transition period.

Help on Web Accessibility Features

In order to make this site more accessible, the Canada Site has employed the Web Experience Toolkit (WET) which:

  • respects accessibility usability, and interoperability
  • are HTML5 conformant, to improve compatibility with adaptive technologies, portable devices, browsers, and search engines
  • have been successfully tested on a wide range of adaptive technologies
  • include major components, such as the common menu bar, side menu, and content area that are properly marked up with headings to simplify navigation with a screen reader
  • employ table-less layout and design to simplify structural complexity of Web pages
  • improve accessibility by allowing visitors to configure visual elements to meet their accessibility needs
  • use scaleable fonts and navigational elements to improve accessibility and simplify navigation using adaptive technologies
  • provide printer-friendly functionality in the Cascading Style Sheets (CSS) to render pages more compatible with printers and to prevent printing unnecessary elements
  • separate visual presentation from the document structure;
  • avoid truncated and overlapped elements at very large font sizes
  • employ skip navigation links at the beginning of the page for quickly moving to the content or the institutional links

Accessibility Notice

While every reasonable effort has been made to ensure the accessibility of this site, some content or services found here might be inaccessible to some visitors. In those circumstances, the contact information for someone who can assist you has been provided.

Content

Most content is available in HTML format (like this page). Many documents are also available in their original format.

Word Processing Software

  • RTF (Rich Text Format)
    Some files are available in Rich Text formats (RTF), RTF is a file extension for word processing documents.
  • DOC (Microsoft Word Document)
    Some files are available in Microsoft Word Document (DOC), DOC is a file extension for word processing documents.
  • WPD (Wordperfect Document)
    Some files are available in Wordperfect Docment (WPD), WPD is a file extension for word processing documents.

Software that can be used:

Presentation Software

PPT (Microsoft PowerPoint Presentation)
Presentations are available in Microsoft PowerPoint Presentation PPT is a file extension for presentation documents.

Software that can be used:

Spreadsheet Software

XLS (Microsoft Excel)
To read a spreadsheet in Microsoft Excel format, XLS is a fle extension for spreadsheet docments.

Software that can be used:

Media Players (to access audio, video and Flashfiles)

If you have problems accessing the multimedia applications, you may want to download and install a free copy of one of the following software:

Web Browsers

Having difficulty with a PDF file?

Once the PDF is saved, you should then be able to open it. You must have "Adobe Acrobat" in order to edit PDF documents.

A web browser (or browser) is a software application that allows you to search for and view various kinds of information on the Web, such as websites, video, audio, etc.

If you are using an older browser, you should consider upgrading it to a newer version. New browsers fully support HTML5 and CSS3, Web technologies that serve as a foundation for most new websites, including the website of the Department of National Defence and the Canadian Armed Forces.

Other reasons to upgrade your browsers are:

  • Newer browsers are much less vulnerable to viruses, spyware, malware or other security issues.
  • Newer browsers load pages more quickly.
  • Newer Browsers are less likely to freeze or crash.
  • Newer browsers will automatically update to the latest version, or will notify you to download an update.

To help you determine if an updated version of your browser is available, see this Web page http://whatbrowser.org/

Increasing text size

To increase the text size on our Web pages, you can change the settings in your Web browser. Just follow the instructions below based on the browser you are using or see your browser's help for details.

Internet Explorer

  • Select "View" in the menu bar.
  • Select "Text Size".
  • Select "Larger" or "Largest".

Mozilla Firefox

  • Select "View" in the menu bar.
  • Select "Text Size".
  • Select "Increase".
  • To increase the text size further, continue selecting "Increase".

Opera

  • Select "View" in the menu bar.
  • Select "Zoom".
  • From the menu, select the size with which you would like to view the Web site.
  • To increase the text size further, increase the percentage.

Safari

  • Select "View" in the menu bar.
  • Select "Zoom In".
  • To increase the text size further, continue selecting "Zoom In".

Chrome

  • Select the wrench icon on the browser toolbar.
  • Select "Options" ("Preferences" on Mac and Linux; "Settings" on Chrome OS).
  • Select "Under the Hood".
  • In the "Web Content" section, use the "Font size" menu to make adjustments.

Client-side CSS for enhancing accessibility

The design of the Web pages on this Web site is flexible enough to allow you to configure the visual presentation to meet your accessibility needs by using a client-side Cascading Style Sheet (CSS) file.

Most browsers provide the ability to specify a client-side CSS file, which would be applied to every Web page on this Web site that you visit. To take advantage of this feature, perform the following steps:

Do you have comments or suggestions?

We want to hear from you. Tell us what you think about our new Web site by sending an email at web.services@forces.gc.ca.