Delivery Issues

Tracking

• Item not delivered
• Delivered late (refund)
• Delivered damaged (in Canada)
• Sent damaged item (to international)
• "Successfully delivered" but item not received

Lettermail Delivery

• Letter not delivered/received
• Delivered to wrong house
• No mail in days
• Damaged letter
• Stop admail/flyers

Change of Address (Mail Forwarding)

• Missing redirected mail
• Mail not being forwarded
• Mail forwarded in error
• Delivered to old address

Community Mail Box

• Lost keys
• Lock/key not working
• New keys
• Frozen lock

Issue

• Item not delivered
• Delivered late
• Delivered late – U.S.A. & international
• Delivered damaged (in Canada)
• Sent damaged item (to international)
• "Successfully delivered" but item not received
• Received damaged item (from Canada)
• Received damaged item (from international)
• Sent damaged item (within Canada)

Customs

• Incoming item is in customs
• Outgoing item is in customs

Product Options

• Registered Mail Canada
• Fastest way to send a letter or parcel

Delivery Notice Card

• Notice card not received
• Identification required to pick up an item
• Received notice card while home
• Find your pickup location
• How long we hold items

Assistance

• Find a Post Office
• What can't be mailed
• Incorrect address/return to sender
• Request a pickup
• Rural and PO Box addresses
• Accidentally mailed letter
• Damaged mailbox
• Find a mailbox

About Our Products

• Holiday mailing dates
• Letter to Santa Claus

Rates & Times

• When will a letter arrive?
• Postage rates for letters and parcels
• Letter dimensions
• Rates for letters

Product Options

• Stamps
• Collect on Delivery (COD)

Community Mail Box

• Lost keys
• Lock/key not working
• New keys
• Mailbox open – mail at risk
• Frozen lock

Delivery Options

• Refuse a letter or parcel
• Change delivery method
• Stop receiving Admail
• Rural mailbox specifications
• New house
• General delivery
• "Successfully delivered" but item not received

Lettermail Delivery

• No mail in days
• Letter not delivered
• Delivered to wrong address
• Letter arrived damaged

About Mail Forwarding service

• How does Mail Forwarding work?
• What type of mail is forwarded?
• How to purchase service on behalf of someone else (including Deceased)?
• What are service delivery limitations?
• Why am I not able to pass online authentication?

Service Purchase Options

• Purchasing service online
• Pay Online and complete identity verification at the post office
  • Required information
  • Unable to print my barcode
  • ID Verification Time Allotment
  • Changes to the service
  • Cancel service
• Purchasing service at the post office

Account

• Cancel an Order (Statement of Mailing)
• Cancel an Order (Manifest)
• Account balance inquiry

Commercial Support

• Unaddressed Admail delivery issue
• Conduct business with Canada Post
• Contact a service professional

Developer Program

• What is the Developer Program?
• Who can join?
• How to join
• It's free
• Get API keys

General

• Phone number of local Post Office
• Services offered at Post Offices
• Mail processing
• Return a retail purchase
• Post Office hours
• Closure or relocation

Return

• Return items purchased online
• Return item purchased at retail
• Return stamps

Contact Us

• Contact Canada Post
• Provide website feedback
• Contact Canada Post online
• Complaints & compliments

Security

• Suspicious email

epost

• What is epost™
• epost – sign in or sign up
• Forgot Password or Username
• Access from online banking
• Add or delete bills and statements
• Printing from epost