How to Shop
Placing an order of CMHC Publications and Reports is easy. There's no need to create an account first—if you do not have an existing account, you will be prompted to create one when you place your first order online.
Find Items
First, you'll need to browse or search for the items you'd like to order. To browse the Publications and Reports section of our website, use the left-hand side menu and select a category. To search the Publications and Reports inventory, enter a keyword in the search box located at the top right of your screen. When you find an item that interests you, click on the title of the item to see its product detail page. Here, you'll find more information about the item, including: a detailed description, the format available and its other language versions. Note: you can always order each of our products' other Official Language version directly from the product detail page whether you are browsing the store in English or French.
Using the Shopping Basket
You can always access your Shopping Basket by clicking on the Shopping Basket button found in the grey bar navigation near the top of your screen:
or, by clicking on the Shopping Basket icon:
Adding Items
If you would like to order an item, click on the Add to Basket icon
. You can change the quantity added to your basket of your selected item by entering a number in the Quantity box. The default on all product detail pages is 1. For example, if you would like to order 5 of a particular item, then enter the number "5" in the Quantity box. Remember: when you make changes to the quantities of your items, make sure to click on the Update button (at the bottom of the Shopping Basket page).
As you browse through our Publications and Reports and add items to the Shopping Basket, the contents of your basket and running total are displayed in the Shopping Basket box on the right hand side of your screen.
Removing Items
You may remove items from your Shopping Basket by clicking on the Remove from Basket icon
. Remember: when you make changes to the quantities of your items, make sure to click on the Update button (at the bottom of the Shopping Basket page).
When you are finished adding items to your Shopping Basket, you can proceed to Checkout.
Proceed to Checkout
When you are done adding items to your Shopping Basket, you can proceed to Checkout. Take a moment to review all the items you've placed in your Shopping Basket to make sure they are correct and the quantities showing are the quantities you wish to order.
When you're ready to place an order for everything in your Shopping Basket, you can proceed to checkout by clicking on the Checkout button (at the bottom of the Shopping Basket page). You will be taken to the first page of the order form or you will be prompted to login if you have not already done so.
Login
If you are a new customer, you click on the Register button on the Login page. You will be presented with a registration form that you will need to fill out so that you may create an account enabling you to order Publications and Reports. Learn more about how to use the registration form.
If you are a returning customer, enter your e-mail address and password and click on the Login button.
Note: Always login with the e-mail address that you used to create your Publications and Reports account. If you have forgotten your password, click on the Forgot your password? link and follow the instructions on that page.
Once you are logged in, the Checkout process will continue.
Changing the Delivery Address
The delivery address for your order will default to your registration address (the postal mail address which you used to create your Publications and Reports account—you do not have to re-enter this address as it is kept in your profile for your convenience).
However, if you want to send your purchase to a different address you can click on the Change delivery address link and enter a different name and address where we will ship your purchase. Please note that the delivery address is changed only for your current order.
Method of Payment
CMHC Publications and Reports ordered online can only be paid for via credit card. We accept MasterCard, Visa, and American Express. All orders must be prepaid. Enter the credit card number without spaces or dashes. Enter your expiry date from using the pulldown lists.
Select a Shipping Method
Items sent regular mail (Canada Post) are usually delivered within 7 - 10 business days.
If you would like to expedite your order, then select courier (usually delivered within 2 - 3 business days).
View our shipping rates.
Final Checkout
Once you have filled out the information above, then click on the CONTINUE button at the bottom of the page. You will be then be prompted to check your order.
Review and Submit Your Order
The Check Order page allows you to verify the accuracy of all the information you have provided and make any necessary adjustments. When you are ready, click on the Submit Order button.
You will be presented with an order number on an Order Confirmation page. We recommend that you print your order confirmation and keep it for your records. Your order number is an important piece of information—you can use it when you are checking your Order History online or if you are contacting one of our client service representatives over the telephone.