Why focus on your return strategy
2
Make it a seamless experience for your customers. You can choose to include return labels right in the box, or have customers print their own directly from our website or your own.3
Use our vast network of post offices. Customers can drop off their returns at our over 6,200 convenient locations.4
Better understand, predict and manage returns across your business. Get 5-day forecasts to help you plan for upcoming parcel returns.How does your business use returns?
Are you an e-commerce merchant looking to offer online shoppers the perfect returns experience? Or do you use returns simply as a function of your business? See what options we have for you.
The behaviour and expectations of Canadian online shoppers are changing. Our research shows that the ease of returning merchandise is critical in their decision to make a purchase. Help drive conversions and keep online shoppers coming back with a returns experience that’s clear, flexible and convenient.
Here are 3 ways to do that:
Here are 3 ways to do that:
Provide pre-printed labels in the box
- Include a pre-printed return label with your customer’s shipment.
- You pay for the return shipping costs, only if your customer uses the label.
- Order pre-printed return labels from us or print your own return labels using EST 2.0 our online shipping tool.
Contact us about pre-printed labels
Let customers print their own return label
- Setup a returns policy using our online tool called My Returns.
- Customers print labels using a link to the Canada Post website, or they can pick up their label at their local post office.
Contact us to setup a returns policy
Customize your e-commerce website to enable returns
- Join our Developer Program and Integrate our Returns API directly onto your website.
- Customers request and print labels directly from your site.
- Keep shoppers coming back to your site and improve your visibility with cross-sell opportunities.
Are you looking for an easy way to have your merchandise sent back to you from your customers? Give them clear, simple instructions for a seamless experience on both ends. We have convenient and flexible return options for your retail business.
Here are 2 ways to do that:
Here are 2 ways to do that:
Provide pre-printed labels in the box
- Include a pre-printed return label with your customer’s shipment.
- You pay for the return shipping costs, only if your customer uses the label.
- Order pre-printed return labels from us or print your own return labels using EST 2.0 our online shipping tool.
Contact us about pre-printed labels
Let customers print their own return label
- Setup a returns policy using our online tool called My Returns.
- Customers print labels using a link to the Canada Post website, or they can pick up their label at their local post office.
Contact us to setup a returns policy
Enable returns through your existing platform
We’ve partnered with the leading e-commerce platforms and solution providers*. Some of them have already integrated returns into their platform. See if your provider has integrated returns.
*The organizations listed as partners are independent third parties. The information about each partner and its services has been provided by that partner, and Canada Post does not promise that it is accurate or complete. Any purchase of goods or services from a partner will be subject to additional terms and conditions stipulated by the partner and will be entirely between you and the partner. Canada Post will have no liability or responsibility whatsoever.
Need to ship a parcel?
We deliver parcels and business mailings in Canada and around the world. Rely on us for competitive prices and a variety of shipping speeds that work for you and your customers.
Get a pulse on the industry
As market leaders, we have the research insights and data to help you understand e-commerce trends, evaluate where the Canadian market is headed, and give you the know-how needed to make informed decisions about your business.