HOW TO USE TELEPHONE BANKING

Pay bills

When you’re waiting in line at the grocery store or walking between meetings, you can tackle your bills with a simple phone call.

With the Telephone Banking Automated System you can:

• Register and pay bills
• Reverse a payment on the same day
• Review your payment history
• Stop payment on a cheque
• Set up post-dated bill payments

What you’ll need

• Your CIBC debit card
• A copy of the bill you want to pay
• To reverse a payment, you’ll need your reference number
• To stop payment on a cheque, you’ll need to know the type of account the payment came from, payment amount, cheque number and payee name

What you do

Enter your 3-digit Telephone Banking PIN

• First-time caller? Call 1-800-465-2422, enter your CIBC debit card number and we'll help you set up your 3-digit PIN.
  
• Already use Telephone Banking? Enter your card number and 3-digit PIN to begin.

From the main menu you can:

Register a bill

• To register a bill, press 2. Then, say the bill name and account number. The automated system will repeat your information back to you.

Pay a bill

• To pay a bill, enter the last 3 digits of the account number on the bill. Follow the prompts to pay from your chequing or savings account. Enter the amount of the bill, using the star key as a decimal. Confirm the amount.

Make a same-day bill payment reversal

• To make a same-day bill payment reversal, before 9pm ET, enter the reference number for the bill payment you want to cancel. If you don’t have the reference number handy, the system will give you a list of bills that are eligible for a payment reversal.

Review your bill payment history

• To review your bill payment history, press 1. Then, select which account you’d like to review. 

Stop payment on a cheque

• To stop payment on a cheque, choose “Stop Payment” from the main menu, then press 3.
• You’ll need to know the type of account the payment came from, the exact amount of the payment, the cheque number and payee name.
  
• To stop payments on pre-authorized debits or recurring payments set up with your CIBC Advantage Debit Card^®, contact the payee directly. Tell them to stop applying charges to your account through your CIBC Advantage Debit Card. If you can’t resolve the issue, we may be able to work with Visa* to get a refund for you.

Set up post-dated bill payments

• To set up post-dated bill payments, select ”Post-Dated Bill Payment” from the main menu. Enter the account number of the registered bill you want to pay, when you want the payments to begin, and the number of payments you want to make.

For step-by-step instructions, check out the CIBC Telephone Banking demo.

Transfer money

Move your money without moving from your couch.

With the Telephone Banking Automated System you can:

• Transfer money quickly and securely between your accounts
• Set up recurring transfers

What you’ll need

• Your CIBC debit card
• Information on the accounts you’re transferring funds between

What you do

1. Enter your password
   First-time caller? Call 1-800-465-2422, enter your CIBC debit card number and we'll help you set up your 3-digit PIN.
   Already use Telephone Banking? Enter your card number and 3-digit PIN to begin.
2. From the main menu, select 1, then 4
3. Transfer now or in the future
   Press 1 to transfer funds now or 2 to arrange a post-dated transfer.
4. Enter the details
   Select the account you’re transferring funds from and enter the amount, using the star key as a decimal. Select the account you’re transferring funds to.

For step-by-step instructions, check out the CIBC Telephone Banking demo.

Check balances

Get a status update on your account so you can stay on top of your balance and transaction history.

With the Telephone Banking Automated System you can:

• Check your balance
• Review your transaction history

What you’ll need

• Your CIBC debit card

What you do

1. Enter your password
   First-time caller? Call 1-800-465-2422, enter your CIBC debit card number and we'll help you set up your 3-digit PIN.
   Already use Telephone Banking? Enter your card number and 3-digit PIN to begin.
2. Choose your topic
   To check your balance, select 1 from the main menu, then 1.
3. To review your transaction history, press 1

For step-by-step instructions, check out the CIBC Telephone Banking demo.

Manage your account

Manage your account services from wherever you are, any time you want.

With a Telephone Banking representative you can:

• Get information about CIBC’s products and services
• Receive financial advice
  
• Order cheques
• Find out details about a cheque written from your account

What you do

Enter your password

• First-time caller? Call 1-800-465-2422, enter your CIBC debit card number and we'll help you set up your 3-digit PIN.
  
• Already use Telephone Banking? Enter your card number and 3-digit PIN to begin.

Order cheques

• From the main menu, press 2
• If you don't need to make any changes, you can order cheques through the Telephone Banking Automated Service.

Get cheque details

• If you want details about a cheque written from your account, a representative can tell you the amount, posting date and payee information, and mail a copy of the cheque to your address. You can also find out cheque details when you sign on to CIBC Online Banking.

For step-by-step instructions, check out the CIBC Telephone Banking demo.