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DIGITAL BANKING GUARANTEE
Your money, our promise
It’s simple: if you’ve been a victim of fraud, and you’ve met all of your responsibilities, we promise to return 100% of the money you’ve lost from your CIBC accounts.
How can I make sure I'll get my money back?
Follow a few simple do’s and don'ts, and we’ll help you recover anything you’ve lost.
Do's
- Select a password that is hard to guess. If your account uses security questions, make sure the answers are hard to guess as well
- Set a password on any device you use for banking, like your phone, computer, or tablet
- Review your bank statements often, and let us know right away if there’s a mistake
- Help us with any investigation into improper access to your accounts
Dont's
- Don’t keep copies of your passwords stored on any device you use for CIBC Online Banking or CIBC Mobile Banking
- Don’t share your passwords (or security question answers, if your account uses them) with anyone
- Don’t use Online Banking on any computer that isn’t running up-to-date anti-virus/anti-spyware software and a firewall
For more information, read our Electronic Access Agreement and other agreements for your accounts, products and services. The guarantee is governed by the terms of these agreements.
Think you've been a victim of fraud? Let's get in touch.
Describe the fraudulent incident
Attach or include any fraudulent emails you
received or anti-virus/anti-spyware scan logs
Describe the fraudulent incident
Attach or include any fraudulent emails you
received or anti-virus/anti-spyware scan logs
Private and Investment Counsel
Contact your Investment Advisor
CIBC Wood Gundy
Contact your investment advisor or call clients relations at 1-800-563-3193