Support
Service Status Per Region
- Good
- Information
- Degraded
- Outage
Service Outage/Degradation
Awareness
Top issues and questions
- What if my data isn't up to date?
If your dashboards or reports aren't showing your latest data, here are some things to check.
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Make sure you've set up refresh.
Follow these instructions to set up scheduled refresh or start a one-time "refresh now". -
Is your data stored in OneDrive?
Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive. -
Are your tiles out of date?
Tiles for direct query data sources are refreshed once every ten minutes. -
Troubleshooting data refresh.
Common scenarios faced when refreshing data are listed here.
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- I am having trouble connecting to my data.
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Data Sources
Information on creating data sources in Power BI Desktop. -
On-premises data gateway
Learn about the data gateway and see common troubleshooting steps.
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- I am having trouble sharing a Power BI dashboard or report.
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Collaborating with others in Power BI.
Sharing dashboards and reports. -
Troubleshooting shared content.
See the “limitations and considerations” and “troubleshoot sharing” sections here.
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- How do I administer Power BI in my organization?
Learn more about the Power BI admin role and how to administer Power BI in your organization.
- I need help signing up for Power BI
If you get an error message when signing up for Power BI, please consult these common errors and workarounds.
Support options
Still having issues?
Pro users get free support. Fill out a support ticket and we’ll get back to you soon. Become a Pro user to get free support
If you're an administrator of your Power BI tenant, you can also open a support ticket in the admin portal.
National clouds
If you are a national clouds customer, please see your options on our national clouds page or search for answers and tips in the Power BI community.
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