Dynamics 365 Customer Service resources
Analyst reports
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Gartner once again names Microsoft a leader in the CRM Customer Engagement Center Magic Quadrant.
![](http://bac-lac.wayback.archive-it.org/web/20200425074543im_/https://dynamics365cdn.azureedge.net/cvt-1ab08166cbe364d217be47b35e259d9b26608ca20952dd7d12e5990a8db0da06/pictures/pages/customer-service/resources/analyst-reports/Nucleus_2X.jpg)
Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.
Videos
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Earn customers for life with Customer Service
![](http://bac-lac.wayback.archive-it.org/web/20200425074543im_/https://dynamics365cdn.azureedge.net/cvt-b5593e9e7bfe9c42e0345c8d287752bc9814c79312d6252a30236ed3dddf121d/pictures/pages/customer-service/resources/videos/videos-2.jpg)
Improve customer satisfaction with Customer Service Insights
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Provide intelligent customer service with Dynamics 365
Case studies
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The Colchester Borough Council empowers its citizens with self-service options.
![](http://bac-lac.wayback.archive-it.org/web/20200425074543im_/https://dynamics365cdn.azureedge.net/cvt-157eb7ce7a7a9264d96913b5ab8d4563fcf58032e0c14c3af990f7d38deb3dbe/pictures/pages/customer-service/resources/casestudies/casestudies-2.jpg)
TruGreen grows greener lawns and cultivates happier customers.
![](http://bac-lac.wayback.archive-it.org/web/20200425074543im_/https://dynamics365cdn.azureedge.net/cvt-18642fe64b18c7a2f559a2e6a1d3bcccaa05bcf6de6d87af044b59b7fbee8507/pictures/pages/customer-service/resources/casestudies/casestudies-3_2X.jpg)
The city of Brampton transforms government services to better serve citizens.
Webinars
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See how to earn customers for life using Dynamics 365
Additional resources
Learn how to define customer experience and customer engagement.
Read blogExplore how Dynamics 365 helps you comply with GDPR, the European privacy law.
Read e-bookDiscover insights on the global state of customer service.
Read reportTraining
Take the next step
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